Practice Manager II
FIS
full-time
Posted on:
Location Type: Office
Location: Jacksonville • Florida, New York, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $119,560 - $200,840 per year
Job Level
Mid-LevelSenior
About the role
- Manage consulting practice to ensure engagements meet customer needs, business requirements and future business growth objectives as well supporting overall FIS objectives and revenue and profitability goals
- Responsible for managing a team of professional service consultants supporting multiple products and lines of business
- Builds a consulting team strategy to effectively execute business plan
- Develops consulting offerings to address market opportunities
- Manages key FIS channel relationships such as sales, relationship management, product management, business unit management and others ensuring continued collaboration to drive results for Practice
- Ensures Practice provides industry thought leadership
- Responsible for profit and loss of consulting practice including forecasting and managing to revenue and expense targets and communicating business metrics to senior management
- Ensures generated revenue meets or exceeds plan for FIS Consulting Services Business
- Ensures consulting engagements provide excellent client satisfaction and client loyalty
- Provides resources with right expertise to meet business needs and manage external relationships creating a flexible staffing alternative for peak demand times
- Ensures effective utilization of resources on billable projects, asset development, sales support and thought leadership
- Collaborates with other Consulting Practice Managers to ensure right resources are working on right work to optimize goals for the entire division based on priorities and demand generated
- Attracts and retains talent to meet business needs for practice
- Provides direct sales support throughout entire sales cycle working closely with sales and account management to create and close opportunities including proposal/statement of work development, negotiating pricing, project planning and giving prospect presentations
- Maintains quality client relationships to gain referrals for new clients
- Nurtures relationships, defines consulting engagements to support relationship needs and sells the initiative
- Willing to travel 10% to 20% (or as needed)
Requirements
- Bachelor’s degree in business administration or law or the equivalent combination of education, training, or work experience
- Leadership, management, organizational, and team building skills
- Consulting or Professional Services experience is a preferred
- Experience with system upgrades and software implementations
- Analytical and problem-solving skills
- Ability to build relationships with C-level management, peers and others
- Broad knowledge of regulatory requirements, financial institution operations, and risk management
- Speaks and writes fluently
- Listening skills and ability to ensure open and candid two-way communication
- Ability to expresses both facts and opinions clearly and concisely
- Project management, people management, productivity, planning, and workload management skills
- Negotiation skills regarding complex issues
- Ability to work well under pressure and keep emotions under control during difficult situations
- Adaptable and dependable in fast-paced, changing business environments
- Strives for continuous improvement
- Chooses the honest, ethical course of action and is consistent in word and deed
- Relevant certification for area of expertise
- Relevant aptitude for area of expertise
- Willingness to travel at least 10%
Benefits
- A voice in the future of fintech
- Always-on learning and development
- Collaborative work environment
- Opportunities to give back
- Competitive salary and benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
consultingprofessional servicessystem upgradessoftware implementationsproject managementanalytical skillsproblem-solving skillsnegotiation skillsworkload managementbusiness metrics
Soft skills
leadershipmanagementorganizational skillsteam buildingrelationship buildingcommunication skillslistening skillsadaptabilitydependabilitycontinuous improvement
Certifications
relevant certification for area of expertise