Chief Operating Officer

• Develop and implement operational strategies aligned with the institution’s business goals and regulatory obligations
• Ensure seamless execution across core operational areas including payments, customer service, IT systems, and business continuity
• Ensure all operational activities comply with Central Bank of Ireland regulations, including SEAR and Fitness & Probity standards
• Support the institution’s authorisation and reporting obligations to the Central Bank
• Oversee operational risk frameworks, including incident response, disaster recovery, and cybersecurity
• Collaborate with the Chief Risk Officer and other executives to ensure robust risk mitigation and resilience planning
• Lead operational technology initiatives, including systems integration, automation, and digital transformation
• Ensure operational systems support customer experience, data integrity, and regulatory reporting
• Work closely with the CEO, CFO, and other senior leaders to align operations with strategic priorities
• Lead and develop high-performing operational teams, fostering a culture of accountability and continuous improvement
• Ensure operational processes deliver consistent, high-quality customer experiences
• Monitor service levels, operational KPIs, and customer feedback to drive improvements

Chief Operations Officer

Business Manager – Corporate & Payments COO

Industrial Operations Director

Business Manager – COO Risk

Product Manager – Enterprise Credit

Data Analyst, COO Transformation Portfolio Management