Account Manager

• Accountable for driving full post-sale client value and operational excellence, acting as liaison between client and product, support, professional services, and sales teams when required
• Assist in client issue resolution, taking a portfolio-specific lens
• Proactively analyze client health and product usage data, and take necessary actions to mitigate risk, improve product adoption, deliver business value outcomes, and reduce churn
• Develop a deep understanding of clients’ business objectives and collaborate with clients to build a joint success plan with milestones and measurable KPIs to achieve desired outcomes through product adoption
• Build strong relationships with clients, develop success plans, proactively engage across the lifecycle, and enable value realization
• Responsible for driving product adoption of their specific product 'major'
• Act as a strategic advisor, bringing forward expansion opportunities and insights to EAM and sellers, and influencing product roadmaps based on client feedback
• Sources and hands off upsell/cross-sell opportunities to sellers
• Participate in the renewal process and articulate the renewal value story to clients

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