Firstup

Revenue Operations

• Work with the executive leadership team to create and manage processes within the sales and customer lifecycle, forecasting and budgeting to hit company revenue goals, KPIs, tracking and dashboards.
• Partner and collaborate with key stakeholders to optimize our existing processes & tools and replace/integrate new ones when appropriate.
• Establish and lead the deal desk function with support from finance, legal and product.
• Be a cross functional leader through interactions with CRO, CMO and CX leaders and their teams.
• Present data and insights to senior leadership that allows the business to make the best decisions.
• Define & continually improve reporting strategies and processes and develop the associated reports and dashboards. This includes Board Reporting, Monthly Operations Meetings and Private Equity Investor Reporting.
• Own all systems and tools related to our sales, and marketing processes with SFDC as our central hub. You will be responsible for the evaluation, improvement, and management of all tools and software.
• Lead sales planning, execution, forecasting, reporting, pipeline management, compensation, and strategic analysis. Lead the Salesforce Administration team that supports our Salesforce instance and associated platforms to support marketing, sales, services, partners & finance.
• Providing a quantifiable strategic impact on the business – through insights that can be actioned to accelerate revenue growth in New and Existing business.

Vice President, Revenue Operations

Customer Success Manager

• At Firstup, improve the employee experience; serve as communication pipeline for global workforce
• Lead Director, Customer Success for long-term customer relationships with global customers and Fortune 500 clients
• Build, coach, and grow a team of CSMs; drive onboarding, adoption, retention, and expansion goals
• Forecast renewals and expansion; meet Gross and Net Retention targets and KPIs
• Partner cross-functionally with Marketing, Product, Support, Professional Services, and Sales to optimize customer journey
• Drive platform adoption, CSAT, NPS, and measurable customer outcomes