Account Manager

Firstup

Account Manager responsible for customer retention and revenue growth within existing accounts at Firstup. Building executive relationships and identifying growth opportunities while leveraging sales methodologies.

Posted 6/1/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $140,000 per yearWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Effectively renew, upsell, and cross-sell an assigned book of business while driving net-new ARR growth within existing customer accounts.
Identify new business opportunities within existing accounts, generate expansion pipeline, and drive enterprise growth in complex customer environments.
Prospect within existing accounts to identify whitespace opportunities, uncover new stakeholders, expand into additional business units, and build qualified pipeline.
Develop and maintain strategic account plans aligned to customer business objectives, growth opportunities, and retention goals.
Learn assigned accounts deeply to effectively position Firstup’s value proposition and connect platform capabilities to measurable business outcomes.
Develop and cultivate executive-level relationships with Director, VP, and SVP stakeholders across customer organizations.
Partner closely with Customer Success and cross-functional internal teams to ensure successful customer adoption, satisfaction, retention, and growth.
Lead and deliver value-driven Executive Business Reviews that reinforce ROI, customer outcomes, and future growth opportunities.
Own and manage an accurate sales forecast using SFDC and Clari, maintaining visibility into pipeline health, renewal status, and expansion opportunities.
Participate in internal deal reviews and collaborate cross-functionally to advance strategic opportunities and mitigate business risk.
Leverage the MEDDPICC sales methodology to qualify opportunities, manage complex sales cycles, and improve forecast accuracy.
Enlist and inspire customers to participate in Firstup programs, events, and advocacy initiatives.
Develop expertise in Firstup’s Digital Employee Experience platform, industry trends, and competitive positioning.

Requirements

What you’ll need

Bachelor’s Degree in Sales, Business Administration, or related field of study, or equivalent experience
Four or more years of experience in Enterprise SaaS sales and Account Management
Proven experience driving renewals, expansion revenue, and pipeline generation within existing customer accounts
Experience preparing renewal proposals, account planning, territory strategy, and sales forecasting
Experience managing and maintaining forecasts using CRM and forecasting platforms such as SFDC and Clari preferred
Demonstrated success achieving quota attainment in a high-performing sales organization
Experience selling complex software solutions to executive stakeholders within enterprise or Fortune 500 organizations
Experience leveraging consultative sales methodologies such as MEDDPICC preferred
Strong executive presence with exceptional relationship-building, communication, and presentation skills
Experience partnering closely with Customer Success and cross-functional teams to support customer retention and growth
Ability to use customer data, usage insights, and business outcomes to demonstrate value and justify expansion opportunities

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Firstup Website LinkedIn All Job Openings 201 - 500 employees 🏢 Enterprise 👥 HR Tech ☁️ SaaS Enterprise
HR Tech
SaaS Firstup is a comprehensive employee experience platform designed to deliver highly personalized communication at scale. It offers an intelligent communication platform that connects with any environment, while ensuring data security and infrastructure integrity. Firstup's solutions aim to engage employees through various channels including email, mobile apps, and intranet, making every interaction meaningful across the employee journey. The platform integrates seamlessly with tools like Microsoft 365 and ServiceNow to enhance service management and workforce productivity. Account Manager 🔥 3 minutes ago 🇺🇸 United States – Remote 💵 $120k - $140k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💰 Account Manager Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Effectively renew, upsell, and cross-sell an assigned book of business while driving net-new ARR growth within existing customer accounts.
Identify new business opportunities within existing accounts, generate expansion pipeline, and drive enterprise growth in complex customer environments.
Prospect within existing accounts to identify whitespace opportunities, uncover new stakeholders, expand into additional business units, and build qualified pipeline.
Develop and maintain strategic account plans aligned to customer business objectives, growth opportunities, and retention goals.
Learn assigned accounts deeply to effectively position Firstup’s value proposition and connect platform capabilities to measurable business outcomes.
Develop and cultivate executive-level relationships with Director, VP, and SVP stakeholders across customer organizations.
Partner closely with Customer Success and cross-functional internal teams to ensure successful customer adoption, satisfaction, retention, and growth.
Lead and deliver value-driven Executive Business Reviews that reinforce ROI, customer outcomes, and future growth opportunities.
Own and manage an accurate sales forecast using SFDC and Clari, maintaining visibility into pipeline health, renewal status, and expansion opportunities.
Participate in internal deal reviews and collaborate cross-functionally to advance strategic opportunities and mitigate business risk.
Leverage the MEDDPICC sales methodology to qualify opportunities, manage complex sales cycles, and improve forecast accuracy.
Enlist and inspire customers to participate in Firstup programs, events, and advocacy initiatives.
Develop expertise in Firstup’s Digital Employee Experience platform, industry trends, and competitive positioning. 🎯 Requirements
Bachelor’s Degree in Sales, Business Administration, or related field of study, or equivalent experience
Four or more years of experience in Enterprise SaaS sales and Account Management
Proven experience driving renewals, expansion revenue, and pipeline generation within existing customer accounts
Experience preparing renewal proposals, account planning, territory strategy, and sales forecasting
Experience managing and maintaining forecasts using CRM and forecasting platforms such as SFDC and Clari preferred
Demonstrated success achieving quota attainment in a high-performing sales organization
Experience selling complex software solutions to executive stakeholders within enterprise or Fortune 500 organizations
Experience leveraging consultative sales methodologies such as MEDDPICC preferred
Strong executive presence with exceptional relationship-building, communication, and presentation skills
Experience partnering closely with Customer Success and cross-functional teams to support customer retention and growth
Ability to use customer data, usage insights, and business outcomes to demonstrate value and justify expansion opportunities Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Partner Account Manager 🔥 9 minutes ago Human Interest 501 - 1000 💸 Finance 💳 Fintech Website LinkedIn All Job Openings Partner Account Manager building key relationships in the fintech industry. Engaging with partners to drive growth for small and medium-sized businesses 🇺🇸 United States – Remote 💵 $60k - $70k / year 💰 $200M Series D on 2021-08 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💰 Account Manager 🦅 H1B Visa Sponsor Account Manager, Scientific Visualization – Experiential Engagement 🔥 2 hours ago Real Chemistry 1001 - 5000 💊 Pharmaceuticals 🤝 B2B 🤖 Artificial Intelligence Website LinkedIn All Job Openings Account Manager for scientific visualization and experiential engagement at Real Chemistry. Overseeing project execution, client interaction, and resource coordination within the medical field. 🇺🇸 United States – Remote 💵 $70k - $80k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💰 Account Manager 🦅 H1B Visa Sponsor Account Manager 🔥 2 hours ago EverDriven 201 - 500 🛍️ eCommerce 📚 Education 🚗 Transport Website LinkedIn All Job Openings Account Manager ensuring safe transportation of students in Kansas City area. Collaborating with school districts and transportation providers to enhance service quality. 🇺🇸 United States – Remote 💵 $60k - $70k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💰 Account Manager Territory Manager 🔥 3 hours ago Fremont Brewing Company 51 - 200 👥 B2C 🛒 Retail Website LinkedIn All Job Openings California Territory Manager leading sales execution and distributor performance for Fremont Brewing across California. Building relationships and driving account-level growth in a fast-paced environment. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💰 Account Manager Manager, Account Management 🔥 3 hours ago SmithRx 51 - 200 ⚕️ Healthcare Insurance ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Manager of Customer Success leading account management initiatives at SmithRx. Ensuring customer satisfaction and driving effective client relationships within the healthcare benefits sector. 🇺🇸 United States – Remote 💰 $20M Series B on 2022-03 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💰 Account Manager View More Account Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Enterprise SaaS salesAccount ManagementSales forecastingRenewal proposalsTerritory strategyPipeline generationConsultative sales methodologiesMEDDPICCSales forecasting platformsCRM

Soft Skills

Relationship-buildingCommunicationPresentation skillsExecutive presenceCollaborationCustomer advocacyStrategic planningProblem-solvingNegotiationInfluencing