Communications Specialist
Firstup
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $60,000 - $80,000 per year
About the role
- Own and execute content plans and editorial calendars for internal communications and the customer community platform, ensuring timely and relevant delivery.
- Create compelling content to support Firstup’s Strategic Priorities that aligns and engages employees, drives measurable engagement, and supports business outcomes.
- Plan, create and execute communications campaigns to support key initiatives, product launches, events from concept through delivery and optimization.
- Edit, publish, and elevate customer stories, employee voice, and functional content to drive engagement and advocacy.
- Partner with cross-functional stakeholders to translate business goals into clear, cohesive communication plans and messaging, resulting in positive outcomes for the business.
- Analyze engagement data, platform performance, and audience behavior to identify trends, generate insights, and recommend improvements.
- Continuously test, refine, and optimize content formats, cadence, and channels to improve reach and engagement.
- Manage details for virtual events such as Town Halls, AMAs, internal awards events, and customer-led sessions, owning logistics, content coordination, promotion and execution.
- Lead efforts to recognize internal and external community contributors, strengthening participation and connection.
- Maintain platform health and governance, including content organization, tagging, archiving, and hygiene best practices.
- Build strong relationships with partners across the business to source stories, identify opportunities, and ensure message alignment.
- Lead as an expert and trusted communications partner, advising stakeholders on messaging, timing, audience targeting and channel strategy.
Requirements
- Bachelor’s degree in Journalism, Communications, Marketing, Business Administration, or similar field of study, or commensurate professional experience.
- Four or more years of experience in communications, marcomm or digital community support.
- Experience using internal communications platforms and tools; experience using Firstup platform preferred.
- Excellent writing and proofreading skills, with demonstrated expertise of AP Style guidelines, and the ability to tailor and target messages across audiences and channels; ability to create graphics and edit video a plus.
- Ability to manage multiple projects, meet deadlines and adapt to evolving priorities.
- Growth mindset and passion for employee and customer engagement.
- Strong interpersonal skills in building relationships and collaborating with internal and external stakeholders.
Benefits
- Excellent PTO program
- Great health benefits
- Casual and friendly environment
- Remote work
- Leadership team supporting personal and professional growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
content creationeditingproofreadingdata analysiscampaign planningaudience targetinggraphic designvideo editingcontent optimizationproject management
Soft Skills
interpersonal skillscollaborationcommunicationadaptabilityrelationship buildingstrategic thinkinggrowth mindsetengagement focustime managementproblem solving