FirstEnergy

Application Configuration Analyst

FirstEnergy

full-time

Posted on:

Origin:  • 🇺🇸 United States • Ohio, Pennsylvania, Virginia, West Virginia

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Job Level

Mid-LevelSenior

Tech Stack

AzureCloudLinuxOracleSDLCServiceNowSQLUnix

About the role

  • Drive and participate in the production support and enhancement lifecycle of the Source-to-pay system, Coupa.
  • Serve as the liaison between the Supply Chain and Accounts Payable business units and IT to translate business requirements into functional requirements and guide delivery to ensure that a quality tested product is implemented.
  • Focus on application configuration, solution delivery, testing, administration and support of Coupa, SAP and the various integrations to other systems.
  • Production support: Supporting the FirstEnergy Supply Chain and Accounts Payable business units and applicable applications to ensure successful day-to-day business functions.
  • Investigating and resolving problems reported via Help Desk or directly from business clients, including some off-hours support
  • Providing analytical and operational support to the business clients,
  • Managing enhancement requests throughout the development lifecycle.
  • Working directly with business units to collect requirements, facilitate workshops, develop quality functional specifications and/or business process maps, perform analysis, and recommend best technical approach (with estimates)
  • Configuring solutions
  • Developing detailed implementation plans and providing clear documentation for completed products
  • Understanding system interface design and data flows to support complex inbound and outbound integrations
  • Adhering to all IT SOX controls/procedures for data and application changes.

Requirements

  • Bachelor's or Associate degree in Management, Business Administration, Finance, Computer Science, or related field; along with 4 years related experience. In lieu of a degree, 6 years of related experience required.
  • Experience with the configuration of cloud-based systems – Coupa preferred
  • Knowledge of SAP accounting, Finance, Accounts Payable, and Supply Chain
  • Understanding of the invoicing and procurement cycles
  • Ability to understand, diagnose and fix integration errors between multiple systems
  • cXML coding experience a plus
  • Demonstrate basic technological aptitude through work experience, education, or other means
  • Fully proficient in Microsoft Office 365 suite
  • Superior written and verbal communication skills
  • Willingness to undertake assignments involving unfamiliar subjects; propensity for continual growth
  • Proven ability to troubleshoot, analyze, and solve non-routine problems with little or no guidance
  • Aptitude to learn quickly
  • Excellent analytical skills and ability to think creatively
  • Understanding and willingness to embrace IT application development standards and processes
  • Ability to effectively prioritize and plan activities, work on multiple concurrent tasks, and meet deadlines
  • Willingness to work flexible hours as applicable and be available for call-in and after-hours support if needed
  • Highly motivated with ability to work independently with a high level of productivity
  • Commitment to producing quality deliverables while adhering to deadlines
  • Proven team player; encourages and supports team members in a virtual work setting.