Application Configuration Analyst – Work Management, FEU Process Improvement
FirstEnergy
full-time
Posted on:
Location Type: Hybrid
Location: Akron • Ohio • Pennsylvania • United States
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About the role
- Learning and understanding the business processes associated with supported applications
- Developing application interfaces, maintaining reports, and vendor package applications
- Understand system interface design & data flows to support complex inbound and outbound interfaces
- Developing technical designs that meet business needs and support the company’s strategic direction
- Properly leveraging the correct technology for the defined requirements
- Follow IT Change Management and Incident ticket processes
- Work on cross-functional teams to accomplish overall IT projects and objectives
- Consistently deliver high quality results
- Constantly look for better ways of solving technical problems and improving solutions
- Manage and support mobile deployment of 2500+ Field worker computers and network connectivity solutions
- Administer, support and enhance FirstEnergy’s GPS asset tracking and telemetry system
- Administer, support and enhance FirstEnergy’s Fleet management systems
- Support FirstEnergy’s Field worker remote work execution systems
- Documenting processes/procedures and specifications for supported applications
- Developing clear documentation for completed products
- Document processes/procedures and specifications for peers
- Working independently or with business analysts to support requirements gathering and test scenario identification
- Unit, integration, performance and stress testing support for application enhancements, upgrades, and patches
- Create and execute unit test plans related to product enhancements, implementations, patches, or upgrades
- Investigating and resolving problems with supported applications in a production support environment
- Collaborate with software vendors on issue identification & resolution, installation of software, and routine software patching
- Solving complex problems and troubleshooting functionality for issue identification
- Respond to 2nd/3rd level support requests that are related to Field Mobility technologies
- Supporting FE Operations during emergencies and storm-related activities and travel to various FirstEnergy locations
- Ability to work flexible hours and be available for call-in and after-hours support (7X24 operations)
Requirements
- Bachelor's degree in Computer Science, Computer/Management Information Systems, a related degree, or commensurate experience
- Minimum 2-4 years related experience
- Experience with Oracle and SQL databases with proven ability to develop SQL Queries, Stored Procedures, Packages, and Views
- Integration experience utilizing APIs, REST web services, and other integration methods
- Experience working on Windows Servers, Linux, and/or UNIX
- Microsoft Active Directory, certificate management, Power Platform (Apps, Automate, BI), PowerShell, profile management, or Windows OS
- Mobile networking & monitoring
- Highly motivated to work independently and productively, but also able to effectively collaborate and build relationships in a virtual environment
- Excellent problem-solving, organizational, and analytical skills
- Quickly learn new concepts in information technology, learn the characteristics of new systems and update skills to adapt to changing technology
- Ability to work flexible hours and be available for call-in and after-hours support (7X24 operations)
Benefits
- competitive pay plus incentive compensation
- company-sponsored pension plan
- 401(k) savings plan with matching employer contribution
- choice of medical, prescription drug, dental, vision, and life insurance programs
- skills development training with tuition reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQLAPIsREST web servicesOracleWindows ServersLinuxUNIXPowerShellPower PlatformGPS asset tracking
Soft Skills
problem-solvingorganizational skillsanalytical skillscollaborationindependenceflexibilitycommunicationrelationship buildingadaptabilitymotivation
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in Computer/Management Information Systems