Claims Administrative Assistant

First Student

Claims Administrative Assistant supporting Claims Adjusters in documentation and processing of transportation-related incidents. Requires 3+ years of administrative experience and strong organizational skills.

Posted 5/2/2026full-timeRemote • Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Support Claims Adjusters in the intake, documentation, and processing of transportation-related incidents (e.g., bus accidents, student injuries, property damage)
Collect, organize, and manage relevant documentation, including driver and police reports, student rosters, medical records, driver logs, and photographs
Receive and route calls, emails, and correspondence; professionally respond to internal and external inquiries (e.g., law firms, insurance companies, parents, medical offices)
Track and document compliance with transportation safety and reporting regulations
Maintain accurate and up-to-date electronic claim files in the claims management system
Prepare and send claim-related communications such as letters, reports, and summaries
Handle confidential information with discretion and professionalism
Provide general administrative support and assist with special projects as assigned

Requirements

What you’ll need

Previously Auto Claims experience is required
High school diploma or equivalent (Associate degree or higher preferred)
3+ years of administrative experience, preferably in insurance, logistics, or claims support
Familiarity with legal and transportation terminology/documents is a plus
Strong organizational skills with high attention to detail and accuracy
Proficient in Microsoft Office (Outlook, Word, Excel)
Experience with claims management software (a plus, but not required)
Excellent verbal and written communication skills
Ability to multitask, prioritize, and work efficiently in a fast-paced environment

Benefits

Comp & perks

We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives
medical/dental/vision
401(k)
paid holiday/vacation
Professional Advancement
Extensive Training
Diversity & Inclusion
Community Service & Impact

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims processingdocumentation managementcompliance trackingadministrative supportclaims management softwarelegal terminologytransportation terminologydata organizationreport preparationmultitasking

Soft Skills

organizational skillsattention to detailcommunication skillsprofessionalismdiscretionprioritizationefficiencycustomer serviceproblem-solvingcollaboration

Certifications

high school diplomaAssociate degreeBachelor's degree