First Student

Charter Contact Center Representative II

First Student

full-time

Posted on:

Location Type: Remote

Location: Illinois • United States

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Salary

💰 $20 - $21 per hour

About the role

  • Effectively communicates with prospective or current customers through emails and inbound or outbound calls.
  • Responsible for interacting with internal customers at the location support level.
  • Develop the quote for the customer including mapping of the trip and decision on the ancillary fees.
  • Deliver quotes to customers and coordinate trip execution with our local operations team.
  • Manage a high volume of inbound/outbound phone and email contacts from customers.
  • Use basic sales techniques to upsell on every interaction and identify other sales opportunities.
  • Enter and send booking invitations to locations with available capacity.
  • Present the quote to customers and ensure understanding.
  • Notify leadership if a rebate is needed to book the trip.
  • Respond to customer inquiries and problems providing timely and accurate information.

Requirements

  • High School Diploma or equivalent
  • 2 years experience providing customer service or sales in a call center environment preferred but not required
  • Solid oral and written communications skills; must demonstrate a professional and polished demeanor with a positive, upbeat and friendly personality
  • Strong customer service skills; must be passionate about delivering quality service and making a difference in the customer experience
  • Ability to listen attentively, solve problems creatively, create win-win situations with internal and external customers
  • High attention to detail; able to enter data in an efficient and accurate manner
  • Strong ability to develop and maintain professional working relationships
  • Ability to learn quickly and adapt to change in a fast-paced environment
  • Strong ability to handle multiple tasks at once; prioritize activities based on urgency and importance, and take appropriate action with little supervision
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Solid computer skills - Windows, Excel and Outlook - and be internet browser proficient.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicesales techniquesdata entryproblem solvingquote developmenttrip execution coordinationupsellingbooking managementinbound/outbound communicationattention to detail
Soft Skills
oral communicationwritten communicationprofessional demeanorpositive personalityrelationship buildingadaptabilitymultitaskingprioritizationcreativitycustomer experience focus
Certifications
High School Diploma