First Stop Health

Senior Product Manager

First Stop Health

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

Tech Stack

Cloud

About the role

  • Define and own the product vision, strategy, and roadmap for Client Support and Revenue-enablement capabilities
  • Treat internal tools and workflows as first-class products, with defined success metrics and continuous iteration
  • Partner deeply with Client Success and Client Operations leadership to understand pain points and future-state needs
  • Serve as subject matter expert for Salesforce, with depth in Service Cloud and strong working knowledge of Sales Cloud
  • Own integration strategy between Salesforce and the First Stop Health platform, ensuring data integrity and clear system-of-record governance
  • Define and manage integration requirements supporting client contracting, service activation, and help desk workflows
  • Own the Client Manager experience as a two-sided product supporting internal teams and client-facing workflows
  • Productize client reporting into scalable, standardized delivery models that reduce operational burden
  • Improve census file intake processes to reduce manual effort and error rates
  • Lead discovery efforts to translate operational needs into clear product requirements

Requirements

  • 7+ years of product management experience
  • Ownership of complex internal platforms or tooling in B2B or B2B2C environments
  • Deep hands-on Salesforce experience (Service Cloud required; Sales Cloud preferred)
  • Proven experience managing integrations, APIs, and data-heavy workflows
  • Experience building products for internal operational teams such as Client Success or Support
  • Strong track record delivering technically complex initiatives in partnership with Engineering and IT
  • Experience in healthcare, benefits administration, or regulated environments strongly preferred
Benefits
  • various health and medical coverage options
  • dental and vision coverage
  • disability and life coverage
  • monthly medical waiver allowance
  • flexible paid time off
  • Summer Fridays
  • employer match 401k plan
  • monthly phone stipend
  • First Stop Health membership benefit
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product managementintegration managementAPI managementdata workflowsSalesforceService CloudSales Cloudclient reportingoperational processessuccess metrics
Soft Skills
leadershipcollaborationcommunicationproblem-solvingstrategic thinkingclient-focusediterationdiscoveryrequirements gatheringstakeholder management