Sr QA Engineer
Canopy
Director, Product Platform
First Stop Health
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Lead the vision, strategy, and execution of core technology platform
- Lead a team of product managers responsible for platform infrastructure, internal tooling, third-party vendor management, data flows, and integrations
- Build strong stakeholder partnerships to identify business needs and gaps
- Provide recommendations on hiring needs and scaling capabilities
- Establish and scale a new product platform team
- Be primary technical product counterpart for internal business stakeholders
- Partner closely with Product Engineering, Data Engineering, Analytics, IT, and Security teams, as well as care delivery product leaders
- Ensure platform is reliable, scalable, and flexible to enable rapid product development, regulatory compliance, and seamless integration with partners and clients
- Lead roadmap development and strategy for the Product Platform team
- Recruit, coach, and develop a team of product managers including technical product managers
- Day-to-day tactical management: internal product team processes, cross-scrum team collaboration, backlog management, tooling (Jira, Confluence, Heap), data reporting, and partnerships
- Establish performance expectations, career development plans, and culture of accountability and excellence
- Create a culture of collaboration, transparency, and technical excellence
- Work with IT, Clinical QA, Security, and Operations to ensure platform meets healthcare regulatory requirements
- Partner with clinical and product leaders to support patient safety, quality of care, and provider workflows
- Act as bridge between technical and non-technical stakeholders
- Partner with engineering leadership to design and deliver platform features, APIs, and tools
- Drive adoption of platform capabilities across teams, measure impact and iterate
- Drive consistent practices around product discovery, requirements, and measurement
- Implement tools and rituals improving transparency and coordination between Product, Engineering, and stakeholders
- Partner with senior leadership to define priorities and allocate resources
- Ensure product platform team roadmaps are integrated, realistic, and reflect internal user needs and business strategy
- Champion company-wide platform initiatives
Requirements
- Advanced degree preferred
- 8–10+ years of product management experience, including 3+ years managing and developing product managers
- Proven success leading platform, infrastructure, and API products in SaaS, digital health, or other highly regulated industries
- Healthcare and virtual healthcare experience strongly preferred
- Depth of expertise in Electronic Health Record (EHR) systems and technical integrations strongly preferred
- Track record of building successful ecosystems of integrated tooling, connecting third-party technology with homegrown systems
- Intuitive familiarity with regulatory environment, including HIPAA, provider licensing, and security standards for patient privacy and safety
- Familiarity and fluency with AI applications in a healthcare setting
- Strong technical fluency, able to engage deeply with engineering on architecture, data, and system design tradeoffs
- Experience balancing short-term delivery needs with long-term scalability and maintainability
- Excellent stakeholder management and communication skills, with ability to influence across all levels of the organization
- “Big picture” thinking to drive coordinated platform strategy
- Teaching mindset, with ability to clearly educate peers and stakeholders about platform design, strategy, and prioritization
- Data-driven decision making
- Systems thinking and an ability to design processes for deeper collaboration, communication, and alignment
- People management expertise, with a focus on mentorship and team scale
- Technical fluency and credibility partnering closely with Engineering, very deep understanding of APIs and backend development
- Deep user empathy and bridge-building, with Product as the hub coordinating cross-functional alignment and initiative delivery
- Strong expertise in user and market research strategies, deploying design thinking and building platform products anchored in human-centered design
