Customer Success Manager
First Stop Health
full-time
Posted on:
Location Type: Remote
Location: Remote • Minnesota • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Build and maintain strong relationships with mid-sized to large clients and broker partners in your assigned territory
- Execute retention strategies that highlight value, drive satisfaction, and promote long-term loyalty
- Identify upsell opportunities and expand product offering within existing accounts
- Meet or exceed revenue and retention targets through renewals, upsells, and population expansions
- Conduct regular performance reviews and strategic planning sessions with clients (20% travel, primarily in the first three quarters of the year)
- Achieve metrics and execute on growth plan set by leadership based on territory, client size, sentiment, renewal, and deliverables to ensure successful client outcomes
- Maintain accurate and timely documentation of client interactions, tasks, and pipeline activity in our CRM system
Requirements
- Bachelor's degree preferred
- Minimum of 5+ years’ experience in B2B sales with demonstrated success
- Experience in an Account Manager position is beneficial
- Demonstrates effective presentation skills through both verbal and written communications
- Healthcare industry experience preferred, especially in telemedicine, advocacy or wellness
- Excellent organizational, interpersonal, quantitative and analytical skills
- Ability to work independently in a deadline-oriented environment
- Travel is required
Benefits
- various health and medical coverage options
- dental and vision coverage
- disability and life coverage
- monthly medical waiver allowance
- remote-first work environment
- flexible paid time off, including Summer Fridays
- employer match 401k plan
- monthly phone stipend
- First Stop Health membership benefit providing virtual care solutions
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
B2B salesaccount managementretention strategiesupsellingperformance reviewsstrategic planningquantitative skillsanalytical skills
Soft skills
relationship buildingcommunication skillspresentation skillsorganizational skillsindependent workdeadline-oriented
Certifications
Bachelor's degree