Quality Assurance Customer Service Manager

First Quality

Quality Assurance Customer Service Manager at First Quality ensuring product quality and customer satisfaction. Responsibilities include educating clients and liaising between Sales, Marketing and Operations.

Posted 6/11/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Educate customers, industry professionals/colleagues, and First Quality team members on product Quality.
Deliver Quality presentations to customers, potential customers, industry contacts and First Quality team members.
Serve as liaison between Sales/Marketing and Operations (Quality Assurance/Production).
Respond promptly to customer concerns and solicit customer feedback for continuous improvement.
Identify and resolve problems in a timely manner by partnering with appropriate internal departments.
Support activities that maintain or grow First Quality’s position in the marketplace.
Maintain direct contact with key customers, as assigned.
Provide educational outreach to potential customers as coordinated with Sales & Marketing.
Demonstrate a thorough understanding of the quality system within the manufacturing organization and utilize this knowledge in customer interactions.
Manage Quality portions of all customer portals answering any questionnaires and uploading data into the system.
Maintain the GMP audits for all AbHy sites and report the final information to the customer.
Manage all new product inspections at sites and coordinate with the quality departments the timing of inspections.
Additional duties as required.

Requirements

What you’ll need

Bachelors’ degree or equivalent work experience is required
Minimum 5 years’ experience
Experience in absorbent hygiene product category
Experience in manufacturing, sales and quality
Outstanding verbal and written communication skills
Ability to perform root cause analysis
Ability to analyze data for trends and tracking
Excellent presentation skills

Benefits

Comp & perks

Competitive base salary and bonus opportunities
Paid time off (three-week minimum)
Medical, dental and vision starting day one
401(k) with employer match
Paid parental leave
Child and family care assistance (dependent care FSA with employer match up to $2500)
Bundle of joy benefit (year's worth of free diapers to all team members with a new baby)
Tuition assistance
Wellness program with savings of up to $4,000 per year on insurance premiums
...and more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

root cause analysisdata analysisquality system knowledgeGMP auditsproduct inspections

Soft Skills

verbal communicationwritten communicationpresentation skillscustomer serviceproblem solving

Certifications

Bachelor's degree