Solutions Architect – Digital Workplace
First Quality
full-time
Posted on:
Location Type: Remote
Location: Pennsylvania • United States
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About the role
- Evaluate and recommend end-user software and hardware; create and negotiate proposals for purchasing new or upgraded products
- Establish and maintain the “Digital Workplace Roadmap” which includes processes and technologies which continuously enhance and modernize our end user experience
- Deploy Enterprise solutions which drive collaboration between team members enabling them to work together easily and efficiently in a modern workplace
- Work closely with Information Security to ensure endpoint security platforms are deployed, managed, and maintained properly
- Assist in establishing and maintaining standards for endpoint software, hardware, and related peripherals as well as setting and maintaining the roadmaps
- Provide training to the End User Technology team members around use and administration of relevant platforms and services
- Validate new and existing IT services provided to customers are optimal and meet business needs
- Collaborate with other IT team members and business members to plan, build, and operate technologies and systems
- Ensure end user technology solutions are a best fit to First Quality and adhere to enterprise architecture and principles
- Create and maintain current documentation associated with applications and systems managed by the team
- Responsible for software licensing management and compliance
- Provide Tier IV and escalation support to End User Technicians and engage with vendors and partners to resolve issues
- Work closely with vendors for escalated issues and roadmap strategies for End User Hardware and Peripherals
- Assist in project change management efforts
- Active Directory (AD) administration to maintain user and machine accounts, access rights for users and groups, machines, and group policy updates to deliver end user capabilities
- Utilize resources and tools to monitor and manage systems and services ensuring their overall health and availability
- Responsible for maintaining up to date and secure desktop Operating System images for FQ
Requirements
- Bachelors’ Degree in Computer Science or related field desired
- Advanced degree a plus
- 10-15 years of experience in an End User IT field
- Strong problem solving and decision-making skills with excellent written and verbal communications skills
- High level of understanding of End User platforms and operating systems including but not limited to: Windows 10 & 11, Apple iOS, Mac OS, MS Office 365 Suite and MS Products, Conditional Access, Entra ID, M365/O365 Traffic Optimization
- Workstation Image Builds and Deployment
- Microsoft Azure, SCCM, WDS, Intune, SOTI Mobi, other MDMs
- Familiarity with App Streaming and Desktop-as-a-Service platforms such as Citrix, Horizon VDI, Windows 365, Azure Virtual Desktop
- Encryption standards, Microsoft Purview, DLP Technologies
- Endpoint Security Agents such as CyberArk EPM, Netskope, Crowdstrike and other
- Hardware – Laptops, Desktops, Thin Clients, Video Conference Systems
- Ability and desire to engage with all functions of the Enterprise to understand and articulate the business requirements as well as the IT capabilities and requirements
- General knowledge of all IT disciplines and technology platforms
- Ability to work within a 24/7 environment
- Practical experience in IT management
- Considerable knowledge of business theory, business processes, management, budgeting, and business office operations
- IT experience in a strong manufacturing environment demonstrating a proven project and process management skill set preferred
- Excellent customer service skills and change management skills to facilitate transition from one technology to another
- Relies on extensive experience and judgment to plan and accomplish goals
- Ability to work in a fast-paced, high demand environment
- Results oriented, customer-focused
- Ability to work well independently and in team environment
- Exhibits a proactive commitment to professional development by staying abreast of the latest technologies and industry trends
- Actively engages in networking opportunities and participates in industry events to enhance the evaluation and implementation of digital workplace strategies within the enterprise infrastructure framework
- Strong problem-solving skills
- Solid organizational and time management skills
- Proven ability to deliver despite obstacles
- Trustworthy with high degree of credibility
- Solid written and verbal communication skills, including the ability to communicate to the business
- Demonstrate consistent and appropriate responsiveness to both urgent and non-critical matters
- Able to collaborate effectively with a variety of cross functional teams
Benefits
- Competitive base salary and bonus opportunities
- Paid time off (three-week minimum)
- Medical, dental and vision starting day one
- 401(k) with employer match
- Paid parental leave
- Child and family care assistance (dependent care FSA with employer match up to $2500)
- Bundle of joy benefit (year's worth of free diapers to all team members with a new baby)
- Tuition assistance
- Wellness program with savings of up to $4,000 per year on insurance premiums
- ...and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Windows 10Windows 11Apple iOSMac OSMS Office 365 SuiteMicrosoft AzureSCCMIntuneEndpoint Security AgentsWorkstation Image Builds
Soft Skills
problem solvingdecision-makingwritten communicationverbal communicationcustomer serviceorganizational skillstime managementcollaborationchange managementresults oriented
Certifications
Bachelor's Degree in Computer ScienceAdvanced degree