Senior Digital Platform Manager

First Merchants Corporation

Senior Digital Platform Manager overseeing the lifecycle of digital platforms and enhancing client experiences at First Merchants Bank. Collaborating across teams to align with strategic goals.

Posted 6/26/2026full-timeRemote • Florida, Kentucky, Missouri, Ohio, Tennessee, Texas • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Manage assigned digital platforms, including roadmap development, feature prioritization, and lifecycle planning.
Conduct ROI analysis, market research, and business case development for platform enhancements.
Identify opportunities to improve client experience through digital solutions; Collaborate with Marketing and Sales to support campaigns and training that drive platform adoption.
Partner with IT, Operations, Compliance, and other stakeholders to ensure successful delivery of platform initiatives.
Support vendor relationships and contribute to contract reviews and roadmap alignment for assigned platforms.
Monitor platform performance metrics and user feedback to inform enhancements.
Report findings and performance to key stakeholders.
Track KPIs and report on progress toward strategic goals.
Recommend and implement process enhancements that improve efficiency and reduce friction in digital experiences.
Develop, publish, and maintain product documentation, training materials, and supporting artifacts.
Serve as a subject matter expert for assigned platforms.
Ensure platform initiatives comply with regulatory requirements and internal policies; Partner with Risk and Compliance teams to assess and mitigate risks.
Stay informed on industry trends and emerging technologies, including AI, to identify future opportunities.

Requirements

What you’ll need

Bachelor’s degree in business, finance, or a related field OR an associate degree/two years of college + two (2) years of related work/military experience ‐ OR four (4) years of related work/military experience (plus any additional required experience)
A minimum of five (5) years of experience in product management, project management, business analysis, project coordination, operations, or related roles
Relevant certifications such as Project Management Professional (PMP), Six Sigma, or Agile (e.g., Certified Product Owner, Scaled Agile Framework, etc.)
Excellent written and verbal communication skills
Strong analytical and problem-solving abilities with the ability to distill complex information into actionable insights

Benefits

Comp & perks

Base Pay PLUS Bonuses
Medical, Dental and Vision Insurance
401k
Health Savings and Flexible Spending Accounts
Vacation/Sick Time
Paid Holidays
Paid Parental Leave
Tuition Reimbursement
Additional Benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ROI analysismarket researchbusiness case developmentKPI trackingprocess enhancementsproduct documentationtraining materials developmentplatform performance metrics monitoringdigital solutionslifecycle planning

Soft Skills

communication skillsanalytical abilitiesproblem-solving abilitiescollaborationstakeholder managementclient experience improvementefficiency improvementsubject matter expertisereportingtraining support

Certifications

Project Management Professional (PMP)Six SigmaAgileCertified Product OwnerScaled Agile Framework