Applications Analyst

First Intuition

Applications Analyst providing first line applications support for enterprise systems at First Intuition. Collaborating with team to ensure system quality and user experience.

Posted 5/9/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide 1st line application support to internal users across various business units.
Effectively triage requests and incidents received via mailbox or ticketing systems.
Escalate 2nd line issues to the Application Systems Administrator or Enterprise Applications Manager, with appropriate context and triage information.
Support and monitor First Intuition Group’s core enterprise applications, including HubSpot, Administrate and related systems.
Assist in data updates, maintenance and validation across key systems.
Support user provisioning, deprovisioning and permission reviews across applications.
Ensure the efficient and effective execution of the Service Request process to manage the approval and implementation of internal service improvements via change requests.
Assist with application upgrades and testing cycles (UAT).
Run routine data quality checks against rules and thresholds defined by the Enterprise Applications Manager and Application Systems Administrator.
Investigate and resolve routine data quality issues, including duplicate records, incomplete fields and format inconsistencies across HubSpot, Administrate and related systems.
Maintain data quality logs and track remediation progress over time.
Update documentation related to support processes, system changes and standard operating procedures as and when necessary.
Update data dictionaries, including field definitions, business rules and permitted values, as and when required.
Contribute to user-facing training materials and knowledge base articles.

Requirements

What you’ll need

Experience of administration or applications support within a CRM, TMS or equivalent operational system environment.
Strong working knowledge of spreadsheet tools (Excel or Google Sheets).
Experience maintaining documentation eg user guidance, process notes or system documentation.
Research skills to verify, update and enrich business records as and when required.
Attention to detail and a methodical approach to routine work.
Clear written and verbal communication, with an ability to translate between technical and operational audiences.
Customer service skills, with experience handling enquiries via email, ticket submissions or equivalent.
Willingness to learn and develop skills across enterprise applications, data quality and supporting technologies.
Right to live and work in the UK and able to travel, when required, to centres.

Benefits

Comp & perks

25 days annual leave (based on fulltime hours) PLUS bank holidays
3 FI Days per year
Hybrid working available, equipment provided for homeworking
Flexible-working positive employer with a range of family-friendly policies
Employee Assistance Programme: 24-hour confidential access to counselling and support services
Competitive Pension
Private Medical Insurance
Training and development opportunities
Long term career prospects in a growing company
Employee perks including a range of discounts to suit your lifestyle

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

application supportdata updatesdata validationuser provisioninguser deprovisioningdata quality checksapplication upgradesUATdocumentation maintenanceCRM

Soft Skills

attention to detailmethodical approachclear communicationcustomer serviceresearch skillswillingness to learn