1st and 2nd Line Technical Support Engineer

First Intuition

1st and 2nd Line Technical Support Engineer providing support in a hybrid environment for IT services. Delivering frontline technical assistance for Microsoft 365 and Intune administration.

Posted 4/26/2026full-timeLondon • 🇬🇧 United KingdomJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

AzureDNS

About the role

Key responsibilities & impact

Deliver 1st and 2nd line support across desktop, network, and server environments
Monitor, log, manage, and resolve incidents via the IT service desk
Escalate issues appropriately in line with internal processes
Support change management and project delivery activities
Maintain and support Microsoft operating systems and core applications
Assist in maintaining IT standards, documentation, and best practices
Maintain and support Microsoft 365/Azure platforms
Support with Device enrolment and management (Intune MDM)
Occasional visit to other centres in the UK where necessary
Assist with the physical setup of new sites and locations as we expand, including enrolling network devices, mainly Windows devices, and ensuring systems are correctly configured, conducting inventory checks, and more.
Support onsite activities such as hardware deployment, network troubleshooting, and project rollouts.

Requirements

What you’ll need

Excellent problem‑solving capability with an ability to break down complex technical Issues
Able to prioritise workload in a busy, multi‑site environment
Ability to travel to FI centres when required
Proficient in supporting Windows devices
1–3 years of experience in an IT Support or Help Desk role.
Have a good understanding of networking fundamentals (IP addressing, DNS, DHCP, and physical connectivity).
Good Understanding of Azure AD/Office365
Strong technical proficiency in PC and laptop hardware, Windows operating systems, Microsoft Office applications, and network troubleshooting.
Excellent interpersonal and communication skills, with the ability to explain technical details to non-technical users.
Be creative and comfortable adding your input to improve the IT function.
Experience with Microsoft 365 Stacks
Desirable Experience in a similar multi-site educational or regulated environment.
Experience working within an education environment
Computer based degree /MCSE or equivalent in computer engineering or relevant field

Benefits

Comp & perks

30 days annual leave (based on fulltime hours) PLUS bank holidays
3 FI Days per year
Hybrid working available, equipment provided for homeworking
Flexible-working positive employer with a range of family-friendly policies
Employee Assistance Programme: 24-hour confidential access to counselling and support services
Competitive Pension
Private Medical Insurance
Training and development opportunities
Long term career prospects in a growing company
Employee perks including a range of discounts to suit your lifestyle

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT supporthelp desknetwork troubleshootingWindows devicesMicrosoft 365AzureIntune MDMPC hardwarenetwork fundamentalsMicrosoft Office

Soft Skills

problem-solvingprioritizationinterpersonal skillscommunication skillscreativityadaptability

Certifications

MCSEcomputer-based degree