Mortgage Loan Servicing Specialist

First Interstate

Mortgage loan servicing specialist maintaining accounts, payments, escrow, and procedures for First Interstate Bank. Supporting customers, compliance, training, and workflow improvements across mortgage servicing operations.

Posted 8/7/2026full-timeBillings • Montana, Washington • 🇺🇸 United StatesJunior💰 $20 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in mortgage loan servicing, including accurate accounting, escrow administration, and customer service. Proficient in developing procedures and training materials while collaborating effectively with leadership and cross-functional teams.

Highest-signal resume keywords

Mortgage Loan ServicingEscrow AdministrationLoan Payment ProcessingMicrosoft ExcelCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loan Accounting SystemsLoan ProcessingPayment TypesQuality ControlTraining Development

Soft Skills

Strong Verbal CommunicationWritten CommunicationInterpersonal SkillsTeam OrientationProblem Solving

Tools & Technologies

Microsoft WordEmail

Certifications & Qualifications

High School DiplomaGeneral Education Degree (GED)

Industry Keywords

Mortgage LoansFinancial InstitutionFederal RegulationsFirst Interstate Bank PoliciesCustomer Inquiries

About the role

Key responsibilities & impact

Perform mortgage loan servicing duties involving accurate accounting, settlement, administration, and maintenance of mortgage loans
Focus on customer service, escrow administration, new loan boarding and quality control, loan maintenance, and/or payment processing
Develop and maintain Mortgage Loan Servicing procedures
Identify servicing training needs, develop training materials, and assist with training scheduling and delivery
Process loan payments and corrections, payoffs, and internal and external customer inquiries
Administer mortgage loan escrow accounts, including maintenance, monitoring, and payment of taxes and insurance
Collaborate with Mortgage Loan Servicing leadership to identify, propose, and implement workflow improvements
Collaborate with functional areas to coordinate procedures, resources, cross-training, and departmental and field communication
Maintain knowledge of First Interstate Bank policies, investor guidelines, and applicable federal regulations

Requirements

What you’ll need

High School Diploma or General Education Degree (GED) required
1–3 years of experience in a financial institution within loan servicing required
Advanced personal computer skills
Demonstrated knowledge of Microsoft Excel, Word, and email
Ability to work as a self-starter with minimal direction
Strong verbal and written communication skills
Interpersonal skills and team orientation
Ability to meet deadlines
Ability to appropriately escalate issues requiring problem solving and decision making
Ability to resolve complex account issues with little assistance
Understanding of loan accounting systems, loan payment types, and loan processing preferred
Bachelor's Degree preferred
Must pass pre-employment screenings, including a background check
New employees must verify identity and employment eligibility through E-Verify

Benefits

Comp & perks

Generous Paid Time Off (PTO)
Paid federal holidays
Child Care Assistance Program for eligible dependents
Exercise reimbursement program
Medical benefits
Dental benefits
Vision benefits
Short-term disability benefits
Long-term disability benefits
Life insurance
Flexible spending accounts
Health savings account
Employee assistance program
401(k)
Approximately 18 days of PTO per year inclusive of paid sick time for new hires
Up to 11 paid Federal holidays
Reasonable accommodations for qualified individuals with disabilities