Contact Center Specialist I

First Interstate

Contact Center Specialist I supporting client interactions for financial inquiries. Providing quality customer service through inbound calls in a flexible work environment.

Posted 4/23/2026full-timeMeridian • Idaho • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Supports daily incoming calls in a flexible work environment.
Supports both internal and external client interactions for general inquiries as well as complex financial transactions.
Provides outstanding customer service to both internal and external clients in an efficient and effective manner to grow loyalty and repeat business.
Uses bank systems simultaneously to assist clients ensuring proper documentation of both internal and external client interactions in CRM tool.
Provides general maintenance of financial accounts ensuring attention to detail.
Ensures adherence to department standards.
Completes all required annual and compliance training.
Supports new hire training as a mentor to new team members.
Participates in group huddles and provides feedback when additional support materials are necessary.
May help in ASK queue as assigned.

Requirements

What you’ll need

High School Diploma or General Education Degree (GED) required
Minimum 6-12 months in a relevant role and/or equivalent combination of education and experience required
Previous experience in banking or a call/contact center strongly preferred

Benefits

Comp & perks

Generous Paid Time Off (PTO) in addition to paid federal holidays.
Child Care Assistance Program for eligible dependent(s).
Exercise reimbursement program for employees.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer serviceattention to detailmentoringfeedbackclient interaction

Certifications

High School DiplomaGeneral Education Degree (GED)