Support Technician

First Focus

Support Technician working on Microsoft AD, Azure, and cloud platforms for First Focus. Handling ticket resolutions and providing onsite support within a hybrid model.

Posted 5/25/2026full-timePerth • 🇦🇺 AustraliaJuniorMid-Level💰 A$80,000 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureCitrixCloudFirewallsVMware

About the role

Key responsibilities & impact

Slaying tickets across Microsoft AD, Azure, M365, and Exchange
Troubleshooting desktops, servers, firewalls, and networks like a boss
Supporting cloud platforms—Azure AD, Entra, Hyper-V, Citrix, AWS (no VMware, sorry)
Jumping into project deployments when things get spicy
Splitting your time between desk-based support and hands-on onsite work, depending on what the day calls for
Collaborating with senior engineers to keep environments clean, lean, and mean
Venturing out to client sites (fuel, tolls and parking’s on us, not on you)

Requirements

What you’ll need

Deep knowledge of AD (mostly Azure but still a little bit of on-prem too) and end-user support wizardry
Solid grasp of Windows Server, Exchange, and cloud platforms
Comfort across the stack—from desktop to firewall, LAN/WAN included
Experience with ticketing systems and a knack for making users feel heard
Great comms, great attitude, and a genuine love for solving problems
A valid Australian driver’s license and your own vehicle (this is a truly hybrid onsite/service desk role so you will need these for those heroic onsite missions)

Benefits

Comp & perks

💸 Up to $80k package, plus training and flexibility
🧘 Free access to Uprise—1:1 coaching with qualified psychologists or counsellors
🏠 Hybrid working arrangements for real work-life balance
📚 10 paid training days a year, exam fees covered, and pay rises for certs
🚀 FastTrack mentoring program for career growth
🌍 MAD (Making A Difference) Council—equality, charity, and sustainability
⚡️ Tesla company car option (yes, really—conditions apply)
🎉 Regular social events and a team culture built on trust, curiosity, and support

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft ADAzureM365ExchangeWindows Servercloud platformsfirewallsLANWANticketing systems

Soft Skills

problem solvingcommunicationuser supportcollaborationattitudecustomer service

Certifications

valid Australian driver’s license