Member Experience Representative

First Entertainment Credit Union

Member Experience Representative serving entertainment professionals through calls, chats, secured messaging, and digital banking support. Building member relationships and referring First Entertainment Credit Union products and services.

Posted 8/18/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $26 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in member service and relationship building within a credit union environment, with a strong focus on compliance, digital services, and effective communication. Proficient in processing transactions and educating members on products and services.

Highest-signal resume keywords

Member ServiceCredit Union Products KnowledgeDigital Self-Service EducationRegulatory ComplianceEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Transaction ProcessingFraud PreventionAccount ManagementProduct PromotionDigital Service Support

Soft Skills

Relationship BuildingProblem SolvingCustomer Service

Tools & Technologies

MS OfficeSymitar for Windows (Episys)

Industry Keywords

Financial InstitutionCredit Union PoliciesField-of-Membership Requirements

About the role

Key responsibilities & impact

Build relationships with members and identify opportunities to refer credit union products and services
Provide exceptional member service through calls, chats, secured messaging, and other department tasks
Educate members on digital self-service options
Assist members with account, product, service, online banking, and digital-service inquiries
Resolve member issues and concerns, including fraud prevention, operations-related items, and digital-service issues
Process member transactions accurately and efficiently through online banking and other digital channels
Ensure compliance with credit union policies and procedures
Promote credit union products and services, including online banking and digital self-service options
Participate in ongoing training on credit union products, services, digital services, and product referrals
Report to the Associate Manager, Member Experience Center
Perform other duties as assigned

Requirements

What you’ll need

High school graduate or equivalent required
Minimum 2 years of work-related experience in a full-service financial institution or related position in a related field
Knowledge of credit union products and services, procedures, guidelines, and field-of-membership requirements
Working knowledge of regulations applicable to essential responsibilities
Effective communication skills across all audience levels
Knowledge of MS Office products, including Word, Excel, and Outlook
Knowledge of Symitar for Windows (Episys)
Related college degree, work-related experience beyond the minimum, and supervisory or lead employee experience preferred

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account First Entertainment Credit Union Website LinkedIn All Job Openings 201 - 500 employees Founded 1967 🏦 Banking 💸 Finance Banking
Finance First Entertainment Credit Union is a financial institution that serves entertainment professionals in Hollywood, California, and surrounding communities. It offers a variety of banking products and services, including personal and business accounts, loans, credit cards, and financial advisory services. The credit union emphasizes personalized service with options for video, phone, and in-branch appointments, aiming to make banking convenient and tailored to the unique needs of those in the entertainment industry. It also provides digital banking solutions and custom services like loans for union dues to accommodate the schedules and financial requirements of its members. Member Experience Representative 🔥 0 minutes ago 🤠 Texas – Remote 💵 $25 - $32 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level ✨ Representative 🚫👨‍🎓 No degree required Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Build relationships with members and identify opportunities to refer credit union products and services
Provide exceptional member service through calls, chats, secured messaging, and other department tasks
Educate members on digital self-service options
Assist members with account, product, service, online banking, and digital-service inquiries
Resolve member issues and concerns, including fraud prevention, operations-related items, and digital-service issues
Process member transactions accurately and efficiently through online banking and other digital channels
Ensure compliance with credit union policies and procedures
Promote credit union products and services, including online banking and digital self-service options
Participate in ongoing training on credit union products, services, digital services, and product referrals
Report to the Associate Manager, Member Experience Center
Perform other duties as assigned 🎯 Requirements
High school graduate or equivalent required
Minimum 2 years of work-related experience in a full-service financial institution or related position in a related field
Knowledge of credit union products and services, procedures, guidelines, and field-of-membership requirements
Working knowledge of regulations applicable to essential responsibilities
Effective communication skills across all audience levels
Knowledge of MS Office products, including Word, Excel, and Outlook
Knowledge of Symitar for Windows (Episys)
Related college degree, work-related experience beyond the minimum, and supervisory or lead employee experience preferred Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Provider Relations Representative 🔥 1 hour ago General Dynamics Information Technology 10,000+ employees 💼 Consulting 🏥 Healthcare 📦 Logistics Website LinkedIn All Job Openings Provider Relations Representative supporting healthcare organizations in GDIT’s World Trade Center Health Program. Managing onboarding, training, issue resolution, portal adoption, and provider satisfaction. 🇺🇸 United States – Remote 💵 $46.3k - $62.1k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Representative 🦅 H1B Visa Sponsor Loan Processing Representative 🔥 1 hour ago Enova International 1001 - 5000 💳 Fintech 🤝 B2B 👥 B2C Website LinkedIn All Job Openings Loan Processor processing applications for Enova, a fintech company providing AI-powered online financial services. Verifying customer information and resolving loan-application issues remotely. 🇺🇸 United States – Remote 💵 $17 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Representative Specialty Representative, Urology & Gynecology 🔥 1 hour ago AbbVie 10,000+ employees 🏥 Healthcare 💼 Consulting 🏭 Manufacturing Website LinkedIn All Job Openings AbbVie pharmaceutical representative driving urology and gynecology sales across Denver South. Managing healthcare accounts, territory strategy, customer relationships, and clinical market intelligence. 🇺🇸 United States – Remote 💵 $78.5k - $192.5k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Representative 🦅 H1B Visa Sponsor Specialty Representative, Urology & Gynecology 🔥 2 hours ago AbbVie 10,000+ employees 🏥 Healthcare 💼 Consulting 🏭 Manufacturing Website LinkedIn All Job Openings AbbVie pharmaceutical representative driving urology and gynecology sales across Denver South. Managing healthcare accounts, territory strategy, customer relationships, and brand performance. 🇺🇸 United States – Remote 💵 $84.5k - $162k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Representative 🦅 H1B Visa Sponsor Vendor Solutions Representative 🔥 21 hours ago TD SYNNEX 10,000+ employees 💼 Consulting 📦 Logistics 📣 Marketing Website LinkedIn All Job Openings Vendor Solutions Representative marketing and selling TD SYNNEX IT products, services, and solutions to assigned CCA customers. Configuring quotes, managing pipelines, educating customers, and resolving pre-sales issues. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior ✨ Representative 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs