Director of Platform Engineering

First Due

Director of Platform Engineering at First Due, providing end-to-end software for fire and EMS agencies. Centralizing DevOps, SRE, database reliability, incident management, and developer experience.

Posted 8/14/2026full-timeRemote • 🇺🇸 United StatesLead💰 $240,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in CI/CD modernization, incident management, and database reliability for high-traffic production environments. Capable of establishing operational metrics, SLOs, and effective monitoring practices while influencing cross-functional teams.

Highest-signal resume keywords

CI/CD ModernizationSRE ExperienceIncident Management ProgramsDatabase Reliability OperationsExecutive Presence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CI/CD PipelinesContainerizationDeployment AutomationSLOsObservability ToolingSchema GovernanceQuery OptimizationBackup and BCDRIncident Review DisciplineOperational Metrics

Soft Skills

Influence Without AuthorityCollaborationCommunication

Tools & Technologies

PagerDutyMonitoring ToolsAlerting ToolsDashboarding Tools

Industry Keywords

Vertical SaaSRegulated SoftwareMission-Critical SoftwarePublic Safety

About the role

Key responsibilities & impact

Assess and centralize CI/CD and deployment practices across product lines and own the rollout
Contribute hands-on to containerization and deployment automation
Improve deployment frequency, predictability, environment consistency, and release safety
Establish SLOs, SLIs, error budgets, and production reliability standards
Own standardized monitoring, alerting, observability patterns, and dashboards
Partner with development teams on consistent instrumentation
Own company-wide on-call tooling, rotation design, and escalation policy
Define and enforce RCA and post-incident review discipline, using AI to accelerate investigations
Build adopted operational practices across teams through influence without authority
Own reliability of core production databases, including uptime, query performance, and capacity
Define schema-change governance and review discipline for a monolithic, high-traffic database
Partner with Infrastructure on backup, continuity, and BCDR runbooks and testing
Define operational metrics and build dashboards and reporting for engineering and executive leadership
Formalize an AI natural-language query layer for observability data
Partner on shared component libraries, frontend build tooling, and design-system/API contracts
Sponsor a dotted-line Frontend Guild
Identify cross-product structural patterns and architectural drift and drive improvements
Influence cross-cutting platform architecture without owning product or feature architecture
Build the function’s structure and hiring plan from the ground up
Establish the team’s operating rhythm, including on-call, incident reviews, and roadmap planning
Report to the SVP of Engineering and represent platform reliability and operational maturity to the ELT

Requirements

What you’ll need

Experience modernizing CI/CD and deployment pipelines at scale
Formal SRE experience, including SLOs, observability/alerting tooling, and incident management
Experience designing on-call and incident-management programs, such as PagerDuty or equivalent, and enforcing RCA practices
Database reliability and operations experience covering schema governance, query optimization, backup, and BCDR for a high-traffic production database, or direct management of someone with that experience
Vertical SaaS, regulated, or mission-critical software experience is a plus
Public safety experience is an advantage
Executive presence to discuss reliability, risk, and operational maturity with the ELT in business terms
Hands-on willingness to work in the pipeline, dashboard, or incident channel
Authorization to work for any US employer in the United States
No employment visa sponsorship or sponsorship-transition support available
Successful completion of a criminal background check
Must complete I-9 employment authorization verification through E-Verify

Benefits

Comp & perks

Medical, dental, and vision coverage
FSA/HSA
401(k)
Flexible PTO
Fully remote workplace
Technology stipend
Opportunities for advancement
Competitive pay
Minimal travel expectations
Reasonable accommodation during employment and the interview process