First Due

Senior Product Manager

First Due

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

About the role

  • Own the product vision, strategy, and roadmap for assigned First Due modules, aligning with company goals while championing customer needs, configurations, and feature requests.
  • Lead cross-functional collaboration with Engineering, QA, Design, Sales, Client Success, and external stakeholders to identify problems and deliver valuable, feasible, and high-quality solutions.
  • Review, validate, and prioritize product defects and enhancements, balancing short-term sprint needs with long-term roadmap objectives.
  • Act as the subject matter expert for assigned modules, engaging with customers, delivery teams, and leadership to ensure solutions meet operational, technical, and business needs.
  • Use data, research, customer feedback, and product testing to inform decisions and ensure consistency, usability, and quality across all features.
  • Partner with Sales and Client Success on customer demos, RFP responses, and evaluations; support go-to-market readiness for new features and releases.
  • Collaborate with Design and Marketing to develop sales enablement materials and train internal teams on product enhancements.
  • Build alignment and secure buy-in with senior leadership by clearly communicating product vision, tradeoffs, progress, and outcomes.
  • Mentor product managers and cross-functional team members in product management best practices.

Requirements

  • 8+ years of experience as a Product Manager for a quickly growing SaaS company; experience in public safety or Govtech software preferred.
  • Prior ownership of one or more SaaS products or product areas.
  • 5+ years of experience leading one or more scrum teams, ideally teams in different time zones and locations
  • Extensive experience developing an understanding of customer needs with a track record of solving their problems; a proven ‘customer first’ mentality and commitment to customer satisfaction.
  • Strong ability to make strategic prioritization decisions, considering requirements, resources, and deadlines.
  • Proficiency in breaking down broad product concepts into thorough, validated product requirements and specifications.
  • Experience using AI tools as part of a PDLC, including but not limited to creating PRDs, designs, prototypes, and coded solutions
  • Demonstrated technical proficiency and effectiveness working closely with other business functions, including Engineering, Sales and Professional Services.
  • An ability to align on long-term business strategies while driving impact on short-term product goals
  • Experience working in an Agile development environment; Scrum/Agile certification preferred.
  • Proven ability to ship new product features and increments in a fast-paced, high-pressure, deadline-oriented environment.
  • Experience using JIRA and other product roadmapping tools.
  • Ability to work independently in a collaborative, remote team environment.
  • Excellent written and verbal communication and presentation skills
  • Highly detail oriented and skilled in managing multiple responsibilities
  • Motivated and proactive in creating and improving processes and workflows
  • Strong analytical and critical thinking skills
  • Strong leadership skills; ability to mentor team members
  • Relevant Bachelor’s Degree
Benefits
  • competitive pay
  • medical, dental, and vision coverage
  • FSA/HSA
  • 401(k)
  • flexible PTO
  • fully remote workplace
  • technology stipend
  • opportunities for advancement
  • other benefits and perks that sets our team apart
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Product ManagementSaaSAgileScrumAI toolsProduct Requirements Document (PRD)PrototypingTechnical ProficiencyCustomer Needs AnalysisProduct Roadmapping
Soft Skills
Strategic PrioritizationCustomer First MentalityCommunicationDetail OrientedAnalytical ThinkingCritical ThinkingLeadershipMentoringCollaborationProactive Process Improvement
Certifications
Scrum CertificationAgile Certification