First Connect Insurance Services

Commission Support Specialist

First Connect Insurance Services

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $60,000 - $70,000 per year

About the role

  • Agent Inquiry Support: Serve as the primary contact for all commission-related questions. You’ll handle phone calls and emails, explaining commissions clearly and professionally.
  • Discrepancy Resolution: Proactively identify, investigate, and resolve complex commission discrepancies.
  • Carrier & Team Collaboration: Partner with internal team members and external insurance carriers to facilitate the processing of adjustments, missing payments, and account reconciliations.
  • Support: Perform ad hoc assignments and projects assigned by management to support the team’s responsibilities and goals.
  • Data Integrity: Maintain accurate records of adjustments and communications to ensure a transparent audit trail for all commission activities.

Requirements

  • A self-starter who thrives with minimal supervision; must possess the "learning agility" to grasp new tools and complex processes quickly while independently navigating ambiguity.
  • Basic experience in Microsoft Excel and navigating CRM systems and tools
  • Highly organized and dependable, with strong follow-through and attention to detail.
  • Proven ability to handle high-pressure situations
  • Demonstrate the ability to problem solve and communicate effectively
Benefits
  • Multiple medical plans to choose from and 100% employer-covered dental; vision plans for our team members and their families.
  • We also offer a 401(k) retirement plan, short; long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)
  • Equity - This position is eligible for equity compensation
  • Training and Career Growth - Training and internal career growth opportunities
  • Flexible Time Off - You know when and how you should recharge
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
self-starterlearning agilityhighly organizeddependablestrong follow-throughattention to detailproblem solvingeffective communication