Commission Support Specialist

First Connect Insurance Services

Commission Support Specialist for First Connect Insurance ensuring integrity of agent commissions via inquiry support and discrepancy resolution. Engage with team members and carriers to process adjustments and maintain data integrity.

Posted 4/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $70,000 per yearWebsite

About the role

Key responsibilities & impact

Agent Inquiry Support: Serve as the primary contact for all commission-related questions. You’ll handle phone calls and emails, explaining commissions clearly and professionally.
Discrepancy Resolution: Proactively identify, investigate, and resolve complex commission discrepancies.
Carrier & Team Collaboration: Partner with internal team members and external insurance carriers to facilitate the processing of adjustments, missing payments, and account reconciliations.
Support: Perform ad hoc assignments and projects assigned by management to support the team’s responsibilities and goals.
Data Integrity: Maintain accurate records of adjustments and communications to ensure a transparent audit trail for all commission activities.

Requirements

What you’ll need

A self-starter who thrives with minimal supervision; must possess the "learning agility" to grasp new tools and complex processes quickly while independently navigating ambiguity.
Basic experience in Microsoft Excel and navigating CRM systems and tools
Highly organized and dependable, with strong follow-through and attention to detail.
Proven ability to handle high-pressure situations
Demonstrate the ability to problem solve and communicate effectively

Benefits

Comp & perks

Multiple medical plans to choose from and 100% employer-covered dental; vision plans for our team members and their families.
We also offer a 401(k) retirement plan, short; long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)
Equity - This position is eligible for equity compensation
Training and Career Growth - Training and internal career growth opportunities
Flexible Time Off - You know when and how you should recharge

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

self-starterlearning agilityhighly organizeddependablestrong follow-throughattention to detailproblem solvingeffective communication