First Circle

Head of New Product Operations

First Circle

full-time

Posted on:

Location Type: Hybrid

Location: Manila • Philippines

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Job Level

Lead

Tech Stack

PythonSQL

About the role

  • High degree of exposure to leadership, reporting directly to the Vice President of Ops (ex Uber, ex BCG)
  • Lead operations for “new products”, including employee salary loans and credit cards. More products may come under your ownership in the future. These are critical priorities for the business.
  • You will be the ultimate owner for these products. You will be responsible for delivering a great user experience, managing the day to day operations for the products, defining and executing the strategy for growth, and taking accountability for P&L.
  • Work closely with our tech and product teams, and with all our other teams who can be a part of what it takes to grow your products (sales, marketing, finance, legal etc).
  • Sharp focus on user experience, working closely with our tech team to build and enhance our products.
  • Define the processes and systems that allow us to operate the product, automating as much as possible.
  • Establish strategy to distribute the products, working closely with our existing sales force.
  • Build and shape a team of excellent operators, taking on more responsibility and a broader portfolio of products as we launch more and more solutions for our customers.

Requirements

  • Bachelor's degree in Business, Economics, Management, STEM or similar field.
  • Ideal candidate likely has 5-10 years experience. But we are much more interested in trajectory and potential than years of work experience.
  • The candidate will know what it is to operate inside a business (ideally a tech company in a fast-paced environment). Ideally prior experience in consulting or finance.
  • Ownership mindset. Takes accountability for business objectives and does whatever it takes to get there.
  • Strong problem-solving and analytical skills. Ideally has experience with data and analytics tools (e.g. SQL, Python).
  • Highly practical. Can take a problem, find a solution, and then make things happen. Able to design efficient systems and processes, with a bias for automation where possible.
  • Ability to manage multiple projects and stakeholders in a fast-paced environment.
  • Leadership. Can build and shape a team, setting the bar for excellence and helping juniors grow and develop.
Benefits
  • Join a team with a deeply collaborative culture! Learn more here: https://www.firstcircle.ph/careers.
  • Huge potential for professional growth at a rapidly growing fintech
  • Hybrid work set-up: at least 2 days per week in our BGC (central Manila) office; remote the rest of the time.
  • Additional perks & benefits including HMO coverage from month one, free catered lunches, MacBook Air provided, monthly fitness allowance, transportation & accommodation allowance, and more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
P&L managementuser experience designdata analysisSQLPythonprocess automationproject managementstrategic planningfinancial analysisproduct management
Soft Skills
leadershipproblem-solvinganalytical skillsaccountabilityteam buildingcommunicationadaptabilitystakeholder managementpracticalitymulti-tasking
Certifications
Bachelor's degree