First Bank & Trust

Program Manager

• Lead the team and develop an atmosphere of teamwork, open communication, and unity
• Provide oversight of all services offered by mission-critical Partners
• Actively mentor staff and ensure they are trained, evaluated, and motivated
• Manage day-to-day Partner oversight and act as the primary point of contact between the Bank and Partner(s)
• Prepare regular vendor management reports for mission-critical Partners highlighting financial performance, quality of service, and contract adherence
• Monitor responsiveness of Partners to audit exam findings, QA reviews, and user acceptance testing and follow up on corrective action plans
• Establish program procedures, reporting, and operational controls including ACH processing
• Assist with development and review of marketing materials, agreements, and collateral pieces
• Identify internal and external risk factors impacting product viability, sustainability, and profitability
• Act as primary contact for regulatory exams regarding third-party vendors utilized by Program Partners
• Review services provided to customers for adherence to policies, procedures, rules, regulations, and regulatory guidance
• Interact with peers at various third-party vendors who provide essential services to the program(s)
• Act in accordance with FBT policies and procedures and participate in required compliance training