First American

Client Implementation Manager

First American

full-time

Posted on:

Location Type: Remote

Location: Florida • Nevada • United States

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Salary

💰 $85,000 - $113,300 per year

Job Level

SeniorLead

About the role

  • Responsible for the implementation and effectiveness of products, services and technical or business systems, software, or solutions
  • Develop project plans to define success for customers
  • Manage change and resources, and ensure that implementations are completed on time, within budget and meet client expectations
  • Identify training needs, educate customers in best practices, and participate in onboarding activities
  • Coordinate and communicate timelines/status to clients, external partners, internal teams, management, and impacted groups
  • Conduct online meetings/conference calls to orient clients, present new functionality, perform training, and collaborate with clients about concerns.
  • Develop implementation plans which include timelines and metrics for communication, marketing and training activities.

Requirements

  • Bachelor’s degree of equivalent combination of education and experience
  • 8+ years of directly related experience
  • Strong customer service skills
  • Strong internal communication skills including ability to work with various departments
  • Strong background in Title Insurance, Mortgage, or related industry
  • Strong knowledge of department operating systems/applications and software/applications that integrate with those systems
  • Self-motivated; self-starter
  • Proficient in Microsoft Word, Excel and PowerPoint.
Benefits
  • medical
  • dental
  • vision
  • 401k
  • PTO/paid sick leave
  • employee stock purchase plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementimplementation planningcustomer educationtraining developmentchange managementbudget managementtimeline managementmetrics development
Soft Skills
customer serviceinternal communicationself-motivationcollaborationproblem-solving
Certifications
Bachelor's degree