First American

Customer Service Representative

First American

full-time

Posted on:

Location Type: Remote

Location: South Carolina • United States

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Salary

💰 $16 - $21 per hour

About the role

  • Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems.
  • Verifies contacts and account information.
  • Examines customer problems and implements appropriate corrective action to respond to customer requests.
  • Escalates queries/requests for action as appropriate to Supervisor and/or appropriate party/field locations for immediate action.
  • Maintains and creates logs, reports, records, and files.
  • Investigates, coordinates, and tracks a wide range of customer issues and problems.
  • Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution.
  • May interface with offshore call center to answer questions on process or specialized situations.
  • May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments.
  • May do order fulfillment. Receive orders, reconcile information, update systems, and follow up with customers.

Requirements

  • High School diploma or equivalent required
  • Generally, has 2+ years of generally related customer service experience
  • General knowledge of assigned area’s products and customer service activities.
  • Proficient MS Office skills
  • Must be able to navigate a computerized data entry system or other relevant applications.
  • Strong verbal and written skills
  • Customer Service skill including adaptability, attention to detail, patience, and problem solving.
Benefits
  • medical
  • dental
  • vision
  • 401k
  • PTO/paid sick leave
  • employee stock purchase plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entrycustomer serviceorder fulfillmentbilling resolutionproblem solvingreport creationlog maintenanceaccount verificationcustomer issue investigationquery escalation
Soft Skills
adaptabilityattention to detailpatienceverbal communicationwritten communication
Certifications
High School diploma or equivalent