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About the role
Key responsibilities & impact- Act as a strategic business partner to assigned book of business of enterprise accounts in a variety of verticals across brands and retailers and lead as the point of contact focused on long-term mutually beneficial partnerships
- Responsible for growing customer lifetime value, which includes identifying upsell/cross sell opportunities, reducing churn, and partnering with teams to impact revenue
- Support the team to provide an exceptional service experience, including onboarding and integration, analysis on utilization ROI, and strategy recommendations; own the entire post-sale customer journey
- Forecast, drive, and negotiate renewal and upsell terms to improve retention and expansion rates; collaborate with Sales and RevOps accordingly
- Act as the voice of the customer and partner cross-functionally with teams to collect product feedback to achieve measurable product adoption objectives
- Analyze usage data and customer behavior to deliver value-driven touchpoints, insights, personalized recommendations
- Lead and conduct regular business reviews and strategic check-ins to demonstrate ROI and deepen customer relationships
- Support all day-to-day business operations associated with customers including month end billing review of partners and continuous process and documentation improvements
Requirements
What you’ll need- Bachelor’s degree required
- 5+ years of enterprise customer success relationship management; preferably in B2B SaaS and e-commerce with a passion or strong understanding of the beauty and apparel verticals
- Proven ability to manage revenue-related KPIs such as renewal rate, upsell, NRR, and churn
- Outstanding commercial and product acumen and a track record of contributing to revenue growth
- You’re creative but also highly technical, analytical, and product savvy; you’re able to generate, build, and analyze reports and operate in a business intelligence capacity for our customers
- High attention to detail and the ability to multitask, meet deadlines, and thrive in a fast-paced, start-up, team-centric environment
- Excellent communication, relationship-building, and consultative selling skills, including the ability to speak and influence technical and non-technical audiences
- Must be able to travel for customer visits as needed
- Strong experience with data tools, Excel or Google Sheets, and CRM and Customer Success tools such as Salesforce and Gainsight preferred
- Must be able to communicate fluently (reading, writing, presenting) in English and Arabic.
Benefits
Comp & perks- Equal employment opportunity employer
- Collaborative and inclusive environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer success managementrevenue-related KPIsrenewal rateupsellnet revenue retention (NRR)churn analysisbusiness intelligencereport generationdata analysisutilization ROI
Soft Skills
relationship-buildingconsultative sellingcommunicationattention to detailmultitaskingdeadline managementcreativityanalytical thinkinginfluenceteam collaboration
Certifications
Bachelor’s degree