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About the role
Key responsibilities & impact- Serve as a senior creative partner to clients, translating brand objectives into AI-driven video commerce experiences that elevate storytelling and drive conversion
- Manage projects end to end — planning, creative direction, AI generation, human-in-the-loop review, post-production, delivery, and wrap — with our local and global Creative Services team
- Grow regional revenue by joining Sales on calls or meetings and confidently pitching new and expanding Creative Services offerings to prospective clients and existing customers maximizing overall contract value
- Lead project meetings (kick-offs, status, internal/client reviews) and communicate clear action steps, timelines, and trade-offs to internal and external stakeholders
- Monitor content performance and use data-driven insights — combined with rapid AI iteration — to refine creative, test variants at scale, and continuously improve outcomes
- Stay ahead of the rapidly evolving generative AI landscape (new models, tools, and techniques) and bring innovative recommendations to clients and the internal team
- Anticipate bottlenecks, manage escalations, balance business needs against technical and AI-tooling constraints, and make confident trade-offs
- Partner with global Creative Services, Product, and Engineering teams to shape Firework’s AI content roadmap and bring new capabilities to market
- Lead, mentor, and grow a team of creative producers and AI livestream specialists in India — owning hiring, performance management, career development, capacity planning, and team culture
Requirements
What you’ll need- Bachelor’s degree or equivalent professional experience
- 7+ years of relevant experience in creative services, content production, or video/digital agency work, including hands-on experience producing AI-generated content (e.g., Sora, Runway, Veo, Pika, Midjourney, ElevenLabs, HeyGen, Synthesia, ChatGPT/Claude for creative workflows, or comparable tools)
- 3+ years of direct people management experience leading creative or production teams (required) — including hiring, performance management, coaching, and capacity planning
- Demonstrated track record of shipping AI-augmented or fully AI-generated video, image, or interactive content at brand-safe quality for enterprise clients
- Strong fluency in prompt engineering, model evaluation, and integrating AI tools into production pipelines alongside human creative talent
- Expert-level client management skills and experience owning relationships with local and global enterprise brands and retailers
- Strong creative production knowledge with the ability to give clear, concise direction to internal teams and external partners
- Excellent written and verbal English communication; fluency in Hindi or another major Indian language is a plus and must have regional understanding in order to craft compelling scripts to the local audiences
- Working knowledge of brand, IP, rights, and emerging AI-content regulatory considerations (e.g., disclosure, likeness/voice consent, training-data provenance)
- Desire to work in a fast-paced environment where continuous innovation — and rapid adoption of new AI capabilities — is the norm
- Experience leading a collaborative, diverse, and proactive team while juggling multiple priorities
- Curious, growth-oriented, and eager to learn
Benefits
Comp & perks- Equal employment opportunity employer
- Inclusive environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI-generated content productionprompt engineeringmodel evaluationcreative directiondata-driven insightsvideo commercecontent performance monitoringproject managementteam leadershipcapacity planning
Soft Skills
client managementcommunicationmentoringcollaborationproblem-solvingcreativityadaptabilityteam culture developmentcoachinggrowth-oriented mindset
Certifications
Bachelor's degree