Firework

Manager, Integration Solutions

Firework

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇵🇭 Philippines

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Job Level

Mid-LevelSenior

About the role

  • Partner cross-functionally during the pre- and post-sales process to understand technical requirements and translate to scalable integration solutions and support to internal teams (Sales, Product, Engineering, and Customer Success) as well as with the external customers
  • Drive the onboarding process by bringing solutions discovery, technical enablement, product deployment assessment, and platform integration expertise
  • Assess customers requirements to propose solutions with our platform/product, communicate the integration process in an easy-to-understand manner directly with our new partners, and oversee the live launch and hand-off to Account Management or Customer Success
  • Be a technical voice of the customer; work closely with the product and engineering teams on product loop feedback to help internal teams strategize, iterate, and prioritize new features and updates
  • Triage and resolve bugs and other technical issues throughout the customer journey
  • Continuously create mapping of manual or automated requirements, tests, dependencies, integration playbooks, and technical documents

Requirements

  • Bachelor's degree, preferably in Computer Science or other technical field
  • 5+ years of solution engineering experience or technical consultant manager especially in a customer-facing role for SaaS high-growth companies
  • Experience working with European customers
  • Fluent in English. French or German is a plus
  • Excellent communication and presentation skills with various technical and non-technical audiences; must have strong empathy and emotional intelligence with diverse customers
  • Advanced technical discovery, documentation, and troubleshooting skills. Detail-minded and data driven
  • Proven ability with managing and leading multiple technical and high-value enterprise-level integration projects working with various stakeholders on a deadline-driven schedule
  • Start-up, team-oriented mentality

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
solution engineeringtechnical consultingplatform integrationtechnical enablementproduct deploymenttroubleshootingdocumentationintegration playbooksrequirements mappingSaaS
Soft skills
communication skillspresentation skillsempathyemotional intelligencedetail-orienteddata-driventeam-orientedstakeholder managementcustomer-facingproblem-solving
Certifications
Bachelor's degree in Computer Science
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