Manager

• Partner cross-functionally during the pre- and post-sales process to understand technical requirements and translate to scalable integration solutions and support to internal teams (Sales, Product, Engineering, and Customer Success) as well as with the external customers
• Drive the onboarding process by bringing solutions discovery, technical enablement, product deployment assessment, and platform integration expertise
• Assess customers requirements to propose solutions with our platform/product, communicate the integration process in an easy-to-understand manner directly with our new partners, and oversee the live launch and hand-off to Account Management or Customer Success
• Be a technical voice of the customer; work closely with the product and engineering teams on product loop feedback to help internal teams strategize, iterate, and prioritize new features and updates
• Triage and resolve bugs and other technical issues throughout the customer journey
• Continuously create mapping of manual or automated requirements, tests, dependencies, integration playbooks, and technical documents

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