Customer Success Specialist

Firefly

Customer Success Specialist managing full campaign lifecycle at Firefly, an innovative ad network. Collaborating with cross-functional teams for client success and campaign delivery.

Posted 5/15/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $50,000 - $70,000 per yearWebsite

About the role

Key responsibilities & impact

Support the full campaign lifecycle from planning and contracting through execution and post-campaign analysis
Partner closely with Customer Success Managers, Sales (AEs), and RevOps to ensure seamless campaign delivery
Assist in RFP development, proposal creation, and campaign strategy
Provide day-to-day client support while building strong relationship management skills
Participate in client meetings and support client communications as needed
Support Account Executives on active accounts and assist with sales-related communications when needed
Learn and contribute to revenue operations processes, including pipeline tracking, forecasting support, and internal reporting
Analyze campaign performance and contribute to client-facing insights and recommendations
Identify opportunities for account growth and support upsell/cross-sell initiatives
Gather client feedback and communicate insights internally to improve offerings

Requirements

What you’ll need

0–3 years of experience in customer success, sales support, account management, or similar roles
Interest in developing client-facing relationship management and sales support experience
Interest in pursuing a career in sales and becoming an Account Executive is preferred
Strong communication skills and confidence interacting with clients
Highly organized with strong attention to detail and ability to manage multiple priorities
Comfortable in a fast-paced, revenue-driven environment
Proactive, curious, and eager to learn both operational and client-facing aspects of the business
Strong problem-solving skills and collaborative mindset
Ability to work cross-functionally with sales, marketing, operations, product, and creative teams
Understanding of digital and/or out-of-home advertising is a plus
Programmatic advertising experience is a plus

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Firefly Website LinkedIn All Job Openings 51 - 200 employees 🚗 Transport ☁️ SaaS Advertising
Transport
SaaS Firefly is a cutting-edge digital out-of-home advertising network that leverages the mobility of vehicles to provide dynamic, data-driven advertising solutions. By utilizing GPS-enabled digital tops on taxis and rideshare vehicles, Firefly delivers engaging and targeted messages across major cities in North America such as New York, Los Angeles, and Chicago. Their innovative approach includes car top advertising, car wraps, LED trucks, and TaxiTV, allowing brands to effectively reach audiences on their daily journeys. Firefly's platform focuses on advanced tracking, measurement, and optimization, ensuring brands can deliver tailored messages at the right time and place. Customer Success Specialist 🔥 1 hour ago 🏢🏡 New York City – Hybrid 💵 $50k - $70k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Support the full campaign lifecycle from planning and contracting through execution and post-campaign analysis
Partner closely with Customer Success Managers, Sales (AEs), and RevOps to ensure seamless campaign delivery
Assist in RFP development, proposal creation, and campaign strategy
Provide day-to-day client support while building strong relationship management skills
Participate in client meetings and support client communications as needed
Support Account Executives on active accounts and assist with sales-related communications when needed
Learn and contribute to revenue operations processes, including pipeline tracking, forecasting support, and internal reporting
Analyze campaign performance and contribute to client-facing insights and recommendations
Identify opportunities for account growth and support upsell/cross-sell initiatives
Gather client feedback and communicate insights internally to improve offerings 🎯 Requirements
0–3 years of experience in customer success, sales support, account management, or similar roles
Interest in developing client-facing relationship management and sales support experience
Interest in pursuing a career in sales and becoming an Account Executive is preferred
Strong communication skills and confidence interacting with clients
Highly organized with strong attention to detail and ability to manage multiple priorities
Comfortable in a fast-paced, revenue-driven environment
Proactive, curious, and eager to learn both operational and client-facing aspects of the business
Strong problem-solving skills and collaborative mindset
Ability to work cross-functionally with sales, marketing, operations, product, and creative teams
Understanding of digital and/or out-of-home advertising is a plus
Programmatic advertising experience is a plus Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Lead, Strategy & Operations 🔥 13 hours ago Nitra 11 - 50 💸 Finance ⚕️ Healthcare Insurance 💳 Fintech Website LinkedIn All Job Openings Strategy & Operations Lead helping scale Customer Success operations at a fintech company. Collaborating closely with multiple departments to enhance customer activation and retention. 🏢🏡 New York City – Hybrid 💵 $80k - $100k / year ⏰ Full Time 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Senior Director, Client Success 🔥 20 hours ago Maven Clinic 201 - 500 ⚕️ Healthcare Insurance 📡 Telecommunications 🧘 Wellness Website LinkedIn All Job Openings Senior Director leading the Enterprise Client Success team at Maven Clinic. Driving strategic vision and revenue outcomes for multinational clients while mentoring a high-performing team. 🏢🏡 New York City – Hybrid 💵 $165k - $210k / year ⏰ Full Time 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Customer Success Manager 🔥 22 hours ago ChargeAfter 51 - 200 💳 Fintech 🤝 B2B ☁️ SaaS Website LinkedIn All Job Openings Customer Success Manager leading enterprise-level client relationships for fintech embedded lending network. Driving merchant growth and ensuring successful onboarding and adoption of ChargeAfter platform. 🏢🏡 New York City – Hybrid 💵 $100k - $130k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Senior Customer Success Manager 🕒 Yesterday AB Tasty 201 - 500 ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Senior Customer Success Manager optimizing enterprise accounts in digital performance at AB Tasty. Engage with clients to drive success and improve user experiences across platforms. 🏢🏡 New York City – Hybrid 💰 $40M Series C on 2020-08 ⏰ Full Time 🟠 Senior 🏆 Customer Success Publisher Deployment and Success Manager 🕒 Yesterday Mastercard 10,000+ employees 💸 Finance 💳 Fintech 🤝 B2B Website LinkedIn All Job Openings Manager for Commerce Media business at Mastercard. Leading deployment and integration with Publishers for targeted offers and ads in financial services. 🏢🏡 New York City – Hybrid 💵 $130k - $265k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Soft Skills

relationship managementcommunicationorganizational skillsattention to detailproblem-solvingcollaborative mindsetproactivecuriosityability to manage multiple prioritiesclient-facing experience