Customer Success Manager
Firefly Health
full-time
Posted on:
Location Type: Remote
Location: Massachusetts • United States
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Salary
💰 $85,000 - $100,000 per year
About the role
- Manage day-to-day client relationships, including project plans, status updates, and meeting coordination
- Directly manage and distribute all deliverables, action items, and notes stemming from client meetings
- Work with the SAE, ensure client activities are progressing on schedule and adhere to prescribed standards to ensure retention of customers
- Assist with the building of external facing presentations for meetings, such as annual review meetings and any other client/vendor meetings and attend all reporting discussions virtually or in person as needed with client
- Manage and track all member escalations with the client and internal Firefly teams, ensuring resolution is achieved within 5 business days
- Work with the navigation team to serve as a main point of contact for CS on all vendor integration discussions and coordinate with internal key stakeholders
Requirements
- Minimum of five years of experience in client success, account management, and/or consulting
- Proven experience navigating complex client environments, especially within the employer-sponsored health benefits space and health plan client management
- Strong analytical mindset with the ability to interpret data and translate it into actionable client strategies
- Working knowledge of Google workspace
Benefits
- health insurance
- 401k
- bonus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
client successaccount managementconsultinganalytical skillsdata interpretationactionable strategies
Soft Skills
relationship managementproject managementcommunicationproblem-solvingcoordination