Forward Deployment Engineer – Developer Success
Firecrawl
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • 🇺🇸 United States
Visit company websiteSalary
💰 $150,000 - $250,000 per year
Job Level
Mid-LevelSenior
About the role
- Work directly with customers to deploy, customize, and troubleshoot Firecrawl in production environments
- Own technical delivery for priority accounts, from first integration through ongoing optimization
- Debug complex real-world issues involving APIs, crawling, data pipelines, and infra constraints
- Build reusable solutions, templates, and playbooks based on customer needs
- Translate customer feedback into clear product and engineering insights
- Collaborate closely with core engineers to improve reliability, performance, and usability
- Help define best practices for how Firecrawl is implemented at scale
Requirements
- 3+ years
- Strong software engineer with solid fundamentals (APIs, systems, debugging)
- Comfortable working directly with customers and explaining technical concepts clearly
- Calm and effective in ambiguous, fast-moving situations
- Biased toward action — you unblock first, optimize later
- Enjoys shipping pragmatic solutions over perfect abstractions
- Comfortable working quickly in a small, high-trust team
- Experience in solutions engineering, devrel, SRE, or customer-facing infra roles (bonus)
- Familiarity with web crawling, scraping, proxies, or data extraction systems (bonus)
- Startup experience or ex-founder (bonus)
- Shipped systems used by real customers at scale (bonus)
Benefits
- Salary that makes sense — $150,000-250,000/year OTE (U.S.-based), based on impact, not tenure
- Own a piece — Up to 0.10% equity in what you're helping build
- Generous PTO — 15 days mandatory, anything after 24 days, just ask (holidays excluded); take the time you need to recharge
- Parental leave — 12 weeks fully paid, for moms and dads
- Wellness stipend — $100/month for the gym, therapy, massages, or whatever keeps you human
- Learning & Development - Expense up to $150/year toward anything that helps you grow professionally
- Team offsites — A change of scenery, minus the trust falls
- Sabbatical — 3 paid months off after 4 years, do something fun and new
- Full coverage, no red tape — Medical, dental, and vision (100% for employees, 50% for spouse/kids) — no weird loopholes, just care that works
- Life & Disability insurance — Employer-paid short-term disability, long-term disability, and life insurance — coverage for life's curveballs
- Supplemental options — Optional accident, critical illness, hospital indemnity, and voluntary life insurance for extra peace of mind
- Doctegrity telehealth — Talk to a doctor from your couch
- 401(k) plan — Retirement might be a ways off, but future-you will thank you
- Pre-tax benefits — Access to FSAs and commuter benefits (US-only) to help your wallet out a bit
- Pet insurance — Because fur babies are family too
- SF HQ perks — Snacks, drinks, team lunches, intense ping pong, and peak startup energy
- E-Bike transportation — A loaner electric bike to get you around the city, on us
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
APIsdebuggingdata pipelinesweb crawlingscrapingproxiesdata extraction
Soft skills
customer communicationproblem-solvingadaptabilityaction-orientedteam collaboration