Operations Support Specialist

FINRA

full-time

Posted on: 9/4/2025

Origin: • 🇺🇸 United States • Massachusetts

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Mid-LevelSenior

About the role

Serve as first point of contact for advisors and their staff via the phone queue, dedicating more than 80% of the day to answering incoming calls to identify and resolve operational issues and inquiries
Support an extensive range of operational processes and procedures and provide indispensable service through effective communications
Build trusting relationships with financial advisors and their staff by understanding their needs and expectations
Educate callers on best practices for a broad range of operational topics and ensure their end goals are met
Stay current with new resources, products, procedures, industry news, and regulations
Collaborate with various teams across the firm to research and resolve complex issues
Use an extensive in-house training program to prepare for role responsibilities
Work Monday-Friday 8:30 a.m. - 5:00 p.m. ET with specified lunch breaks

Service-minded with a positive attitude
Friendly and empathetic, with a focus on building meaningful and lasting relationships
Ability to learn, retain, and apply new information quickly in a variety of scenarios
Proven critical thinking skills; ability to identify the best possible solutions by asking the right questions
Superb listener with outstanding communication skills, both verbal and written
Punctual; strong organizational skills
Desire to work in a department with a uniquely supportive culture
Experience in a service-oriented environment is a plus
FINRA Series 7 securities registration or a willingness to acquire it
Experience working at a financial advisory firm or in the financial service industry preferred
Availability to work Monday-Friday 8:30 a.m. - 5:00 p.m. ET
Willingness to complete the in-house training program starting September 29, 2025