Customer Success Manager II

FinQuery, Formerly LeaseQuery

Customer Success Manager II at FinQuery focusing on customer satisfaction and relationship management. Driving adoption, engagement, and insightful contributions to product roadmap.

Posted 6/23/2026full-timeAtlanta • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the face of FinQuery with respect to assigned customers
Ensure the highest level of customer satisfaction in the industry
Proactively build trusting relationships and understand customer needs
Maximize customer satisfaction rates
Drive expansion by identifying customers’ needs for additional products and services
Manage renewals and promote adoption, engagement, and advocacy
Contribute to the development of FinQuery’s product roadmap

Requirements

What you’ll need

3-4 years customer success or account management experience in SaaS or software company
Experience in creating success plans and utilizing data to identify the health of a customer
4-year degree or equivalent experience
Good communication skills, both written and verbal
Must have strong organizational skills and be detail oriented
Demonstrated ability to build and maintain relationships with customers
Strong analytical and goal oriented mindset
Emerging ability to recognize upsell and expansion opportunities when speaking to customers
Exposure to contract negotiations and renewal discussions with customers
Experience working in G-Suite, Salesforce, and/or Churnzero

Benefits

Comp & perks

Annual employee development program stipend of $2,000 for each employee
Mentorship program (available immediately)
Sabbatical program (4 weeks after 5 years of service)
Advancement opportunities based on results, not politics
401(k) plan with employer matching
Signing stipend for a work-from-home setup
Great health benefits with multiple plan option
Flexible PTO (including 11 holidays and your birthday off)
Free gym membership at our office (Atlanta HQ)
Casual dress environment (when in office)
Catered lunches every Tuesday & Thursday (when in office)
Parental Leave Benefits
Fertility/Adoption Assistance
Annual tutoring stipend for your children

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementsuccess plansdata analysiscontract negotiationsrenewal discussionsupsell opportunitiesexpansion opportunities

Soft Skills

customer satisfactionrelationship buildingcommunicationorganizational skillsdetail orientedanalytical mindsetgoal oriented