Territory Sales Support Representative
Dealer Tire
Customer Support Advisor II
FinQuery, Formerly LeaseQuery
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $78,000 - $90,000 per year
Job Level
Junior
Tech Stack
Entity Framework.NETSQL
About the role
- Exhibit POD domain proficiency
- Provide insights to clients on software functionality and workflow/best practices.
- Demonstrates initiative to problem solve and willingness to investigate platform functionality.
- Ability to maintain high levels of personal accountability and self-motivation.
- Communicates professionally with external and internal stakeholders.
- Create and Run Presentations
- Contribute to system FAQs
- Keep up to date with new product releases and enhancements
- Attend Weekly one-on-one meetings
- Attend Daily Standup meetings
- Accounting Responsibilities:
- Basic understanding of product-specific accounting guidance
- Review of internal and client-facing accounting articles
- Research relevant accounting guidance
- Clearly explain accounting guidance to customers
- Participate in system-focused presentations
- Lead Live Agent Hours/Webinars
- Technical Responsibilities:
- Growing technical knowledge to assist clients within the POD domain
- Communicates with the development team on any technical defects and software enhancements
Requirements
- Bachelor’s degree (focus in accounting, computer science, or other related field).
- 1-4 years of professional support experience.
- Strong problem-solving and analytical skills with a talent for navigating complex customer issues under pressure.
- High tolerance for ambiguity and a proven ability to solve problems creatively.
- A proactive, entrepreneurial mindset with a desire to improve processes and drive change.
- An infectious positive attitude and a genuine passion for delighting customers. You're energized by solving challenging problems and see every interaction as an opportunity to create a loyal fan, not just close a ticket.
- Excellent communication and interpersonal skills, with a talent for explaining complex topics to both technical and non-technical audiences.
- Ability to prioritize and manage multiple tasks effectively in a fast-paced, dynamic environment.
- Advanced proficiency in Microsoft Excel (e.g., VLOOKUP, pivot tables).
- Proficiency with support ecosystems, including Zendesk, JIRA, and Confluence, and effective use of diagnostic tools like FullStory, DBeaver, Snowflake, and DataDog.
- Nice to Have:
- SQL certification or experience writing basic queries.
- Experience with G-Suite.
- Familiarity with using AI tools for diagnostics, data analysis, or query generation.
- 1+ years of software development (.NET MVC, C#, Entity Framework).
- Demonstrated experience in a technical support or escalation-focused role.
