Operations Intern
KARL LAGERFELD
Payment Operations Team Lead
Finom
full-time
Posted on:
Location Type: Hybrid
Location: Amsterdam • 🇳🇱 Netherlands
Visit company websiteJob Level
Senior
Tech Stack
Swift
About the role
- Payment Operations Oversight: Oversee and guide teams handling key financial processes, including SEPA, SWIFT, FX, and card operations. This includes managing teams responsible for payment recalls, transaction investigations, and detailed payment analysis.
- Process Improvement Leadership: Lead initiatives to enhance and streamline processes within the Payment Operations hub, driving efficiency and effectiveness.
- Strategic Impact & Service Delivery: Directly impact and influence the delivery of payment services, shaping both customer-facing products and back-office systems.
- Client Management & Quality: Handle client issues directly, ensuring the highest service quality through analyst-to-client communication and taking full responsibility for issue resolution from start to finish.
- Partner and Infrastructure Management: Communicate and engage with payment infrastructure providers to escalate requests, track issues, and ensure timely resolution.
- Cross-Functional Collaboration: Work closely with internal stakeholders, including Product, Customer Care, and Sales teams, to ensure operations align with broader company goals.
- Complexity Simplification: Possess the ability to take complex infrastructures and simplify them. Familiarity with SWIFT interfaces. Previous experience working directly with a Clearing Settlement Mechanism (CSM).
Requirements
- Experience (Payments):3+ years working with SEPA, SWIFT, and FX in a fintech, neobank, or traditional bank environment.
- Experience (Leadership):2+ years leading a team, with a focus on SWIFT, FX, or SEPA processes.
- Technical Experience: Experience working with direct Target2 connectivity.
- Language: Speak English fluently.
- Mindset: Act with a "start-up" mentality, with a clear focus on striving for improvements.
- Work Style: Enjoy working autonomously, while also collaborating effectively with the immediate team and multiple other departments/stakeholders.
- Problem Solving: Actively try to detect inefficiencies and propose solutions.
- Data & Analytics: Possess an analytical mindset, proficient with data and analytics, and tools such as Metabase, PowerBI, or DataBricks.
Benefits
- Make a genuine impact on the product
- Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.
- Work in the EU
- Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.
- Become a stock options holder
- Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
- Receive unwavering support and care
- Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
- Work & Swim program
- Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SEPASWIFTFXpayment recallstransaction investigationspayment analysisTarget2 connectivitydata analyticsproblem solvingprocess improvement
Soft skills
leadershipclient managementcommunicationcollaborationautonomyanalytical mindsetservice qualityissue resolutioncomplexity simplificationstart-up mentality