Operations

• Payment Operations Oversight: Oversee and guide teams handling key financial processes, including SEPA, SWIFT, FX, and card operations. This includes managing teams responsible for payment recalls, transaction investigations, and detailed payment analysis.
• Process Improvement Leadership: Lead initiatives to enhance and streamline processes within the Payment Operations hub, driving efficiency and effectiveness.
• Strategic Impact & Service Delivery: Directly impact and influence the delivery of payment services, shaping both customer-facing products and back-office systems.
• Client Management & Quality: Handle client issues directly, ensuring the highest service quality through analyst-to-client communication and taking full responsibility for issue resolution from start to finish.
• Partner and Infrastructure Management: Communicate and engage with payment infrastructure providers to escalate requests, track issues, and ensure timely resolution.
• Cross-Functional Collaboration: Work closely with internal stakeholders, including Product, Customer Care, and Sales teams, to ensure operations align with broader company goals.
• Complexity Simplification: Possess the ability to take complex infrastructures and simplify them. Familiarity with SWIFT interfaces. Previous experience working directly with a Clearing Settlement Mechanism (CSM).

Payment Operations Team Lead

Community Operations Specialist

Operations Retail Fulfillment Specialist

Operations Intern