Finom

Lifecycle Service Desk Analyst

Finom

full-time

Posted on:

Location Type: Remote

Location: Spain

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About the role

  • Execute account updates, maintenance, and closure requests promptly and accurately while maintaining compliance with internal standards and service levels.
  • Review and research customer dossiers to ensure completeness and accuracy of information and documentation.
  • Perform due diligence checks on customer profiles in line with regulatory requirements and company policy.
  • Analyze customer data using the risk engine to identify potential risks, anomalies, or compliance issues and escalate when necessary.
  • Make justified decisions regarding account retention or closure according to company risk appetite and guidelines.
  • Maintain clear documentation and audit trails for all reviews, findings, decisions, and escalations.
  • Communicate requirements, decisions, and next steps to customers clearly and respectfully.
  • Organize and prioritize daily workload while adapting to changing priorities in a fast-paced environment.
  • Utilize workflow tools and AI assistants effectively in daily operations.
  • Collaborate proactively with team members, team leads, and process owners to ensure transparency and smooth task handovers.
  • Maintain high standards of accuracy and attention to detail in all tasks and documentation.
  • Independently manage and track assigned work to ensure deadlines are met and tasks are completed reliably.

Requirements

  • Strong critical judgement and ability to assess risk and evidence when making decisions
  • Investigative mindset with curiosity and persistence when researching complex or unclear cases
  • Strong compliance orientation and commitment to regulatory standards and ethical conduct
  • Customer empathy and ability to communicate clearly and respectfully, even in challenging situations
  • Agility and adaptability in fast-changing environments
  • Confidence using technology, digital tools, automation, and AI assistants to improve efficiency and accuracy
  • Strong collaboration and team spirit, including active listening and knowledge sharing
  • High level of discretion and professionalism when handling sensitive information
  • Self-motivation and accountability with the ability to work independently and manage time effectively
  • Detail-oriented approach with the ability to spot inconsistencies and maintain quality
  • Continuous improvement mindset and openness to feedback, learning, and process optimization
Benefits
  • Make a genuine impact on the product
  • Become a stock options holder
  • Receive unwavering support and care
  • Work & Swim program
  • Equal Opportunity Statement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
risk assessmentdue diligencedata analysiscompliancedocumentationaudit trailsaccount managementdecision makingworkflow managementprocess optimization
Soft Skills
critical judgementinvestigative mindsetcustomer empathyagilityadaptabilitycollaborationdiscretionself-motivationattention to detailcontinuous improvement