Customer Care Specialist – Spanish, Italian, French, Dutch or German Speaker
Finom
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇱 Poland
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Deliver a “wow” customer experience across phone, chat, and email, consistently going above and beyond customer expectations
- Build strong, genuine rapport with customers, especially during challenging or sensitive situations
- Actively listen to understand customer needs, concerns, and the root cause of issues
- Communicate clearly, confidently, and empathetically, explaining situations in a way customers can easily understand
- Take full ownership of customer issues, acting with urgency to drive resolution as quickly as possible
- Proactively follow up with customers, keeping commitments and ensuring no issue is left unresolved
- Turn dissatisfied customers into loyal advocates through outstanding service and personal accountability
- Collaborate closely with internal teams to escalate, track, and resolve complex issues
- Accurately document customer interactions and outcomes in internal systems
- Contribute to continuous improvement by sharing insights and feedback from customer interactions
Requirements
- Native or fluent speaker in German, French, Dutch or Italian (written and spoken)
- A proven ability to deliver exceptional, customer-first service — regardless of industry background
- Strong communication skills with the emotional intelligence to handle high-impact customer situations
- A natural sense of empathy and a genuine desire to help people
- Resilience and composure when dealing with complaints or difficult conversations
- A proactive mindset with strong follow-through — you do what you say you will do
- Comfort working in a fast-paced, ever-evolving scale-up environment
- Agile, adaptable, and energized by change
- Strong problem-solving skills and the confidence to take ownership.
Benefits
- 100% remote working.
- Competitive salary.
- Up to 15% monthly bonus linked to individual and team performance.
- Stock Option/Shares program.
- Usage of the company's flats in Cyprus for our work-and-swim program.
- Opportunity to develop your skills in a fast paste FinTech environment.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer experienceactive listeningclear communicationempathyownershipproactive follow-upcollaborationresilienceproblem-solvingadaptability