fino

Partner Success Manager, All Genders

fino

full-time

Posted on:

Location Type: Remote

Location: Germany

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About the role

  • You structure and own partner onboarding: clear playbooks, training & certifications — not ad hoc tinkering but scalable standards.
  • You ensure new partners go live quickly: onboard initial customers, stabilize usage, and consistently shorten time-to-first-value.
  • You develop existing partners further: identify growth opportunities, initiate campaigns and expansions, and feed real-usage feedback back into the product.
  • You manage the portfolio based on metrics: health scores, quarterly reviews, and clear escalations when partners underperform.
  • You work closely with Channel Sales, Marketing, and Product — focusing on impact, not coordination for its own sake.

Requirements

  • You take ownership for the success of partners in the portfolio.
  • You treat usage, revenue, and retention as your outcomes — not responsibilities for other teams.
  • You have hands-on experience in Partner Success, Customer Success, or Enablement within a B2B SaaS environment.
  • You know how to move partners from "signed" to "productive".
  • You can work in a structured way and build scalable enablement models: playbooks, training formats, clear activation stages.
  • You are data-driven: activation rates, time-to-value, NRR (Net Revenue Retention) and health scores are your control metrics.
  • You recognize early when partners risk stagnating — and you intervene.
  • You communicate clearly, reliably and solution-oriented with partners, Sales, and Product.
  • You are able to set priorities independently: focus on partners with potential and make deliberate decisions to deprioritize partners without growth prospects.
Benefits
  • Clear responsibilities and support: you know exactly what is expected of you and work in an environment where mistakes are treated as valuable learning opportunities.
  • Collective commitment to exceptional results: our team passionately pursues excellence and views your contribution as indispensable. Together we achieve great things.
  • Individual development and personal responsibility: we encourage self-motivation and personal accountability to achieve outstanding performance.
  • Dynamic feedback for continuous learning: you receive direct, timely feedback so you can respond quickly to change and continuously improve.
  • Open communication and personal development: we practice transparent communication and actively support your personal and professional growth.
  • Solution orientation with a focus on company success: our goal is to deliver results that drive the business forward. Your commitment to this success is highly valued.
  • Team days, summer and Christmas parties: joint events to foster team spirit and enjoyment at work.
  • Corporate benefits: enjoy a range of perks.
  • Dog-friendly workplaces: bring your best friend.
  • Bike leasing: enjoy the benefits of a bike lease — eco-friendly and a healthy way to commute.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
partner onboardingplaybookstrainingcertificationsdata-driven decision makingactivation ratestime-to-valueNet Revenue Retention (NRR)health scoresB2B SaaS
Soft Skills
ownershipcommunicationsolution-orientedprioritizationindependenceinterventionstructured thinkinggrowth mindsetcollaborationstrategic decision making