Channel Success Manager, Partner Enablement
fino
full-time
Posted on:
Location Type: Remote
Location: Germany
Visit company websiteExplore more
Job Level
About the role
- Rapidly enable partners to become productive and increase product usage.
- Structure onboarding (playbooks, training, certifications).
- Get initial customers live quickly and stabilize usage.
- Identify growth paths (add-ons, campaigns) and relay partner feedback into the product.
- Conduct quarterly reviews, manage health scores and handle escalations effectively.
- Measure success by activation rate and time-to-first-value.
- Track expansion/NRR per partner and active users.
- Monitor partner satisfaction (NPS) and the number of trained sellers/consultants.
Requirements
- You enable partners to become productive quickly, expand usage, and secure predictable, recurring revenue.
- Day-to-day responsibilities include structuring onboarding (playbooks, training, certifications).
- Bring first customers live quickly and stabilize adoption.
- Define growth paths (add-ons, campaigns) and feed partner feedback to the product team.
- Run quarterly reviews, manage health scores, and resolve escalations professionally.
- Monitor activation rate and time-to-first-value.
- Track expansion/NRR per partner and active users.
- Measure partner satisfaction (NPS) and the number of trained sellers/consultants.
Benefits
- 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
onboardingplaybookstrainingcertificationsactivation ratetime-to-first-valueexpansionNRRhealth scoresescalations
Soft Skills
partner enablementcommunicationproblem-solvingprofessionalismfeedback managementcustomer satisfactionorganizational skillscollaborationanalytical skillsreview management