Mining Operations Manager
Finning
full-time
Posted on:
Location Type: Office
Location: Prince George • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$120,000 - CA$150,000 per year
Job Level
SeniorLead
About the role
- Champion a healthy and safe work environment by ensuring compliance with all safety practices, policies, and training requirements.
- Conduct monthly safety audits and lead initiatives to meet or exceed TRIF and LTI targets, striving for zero incidents.
- Provide clear and effective leadership to branch employees through role guidance, coaching, mentoring, and performance management.
- Share Employee Opinion Survey (EOS) results, solicit feedback, and develop action plans to improve engagement.
- Manage day-to-day branch operations, including planning, scheduling, and execution of field and shop repairs.
- Oversee branch financial performance, including budgeting, forecasting, and reporting on key metrics related to People, Quality, Velocity, and Cost.
- Ensure successful execution of Finning’s Service Excellence Operational process and customer service commitments.
- Resolve customer issues promptly, including goodwill settlements, warranty variances, and service re-dos.
- Drive continuous improvement initiatives to maximize recovery of components from Caterpillar and OEM partners.
- Build and maintain strong relationships with customers, union representatives, and internal teams to foster collaboration and operational success.
- Monitor operational KPIs and communicate results to branch employees.
- Engage with customers to ensure satisfaction and resolve concerns.
- Review service work and invoicing, managing contract execution where applicable.
- Support employee development through training plans and career growth opportunities.
- Ensure compliance with provincial safety standards for service trucks.
Requirements
- 8–10 years of supervisory or leadership experience in a technical or operational environment
- Previous experience in repair execution and service operations
- Strong mechanical aptitude and ability to expand technical expertise
- Proven leadership, coaching, and team development skills
- Financial acumen with experience in budgeting, forecasting, and cost management
- Thorough understanding of labor relations and grievance resolution processes
- Leadership for Safety Excellence training is an asset
Benefits
- Competitive compensation
- Comprehensive benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
safety compliancesafety auditsbudgetingforecastingperformance managementrepair executionservice operationscontinuous improvementmechanical aptitudelabor relations
Soft skills
leadershipcoachingmentoringteam developmentcommunicationcustomer engagementcollaborationproblem-solvingemployee developmentfeedback solicitation
Certifications
Leadership for Safety Excellence