Site Performance Manager
Finning
full-time
Posted on:
Location Type: Office
Location: Fort McMurray • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Develop, implement, and manage a strategic Mining Account Plan focused on equipment and mine system performance.
- Partner with Caterpillar representatives to align resources and improve KPI metrics such as physical and mechanical availability.
- Lead site performance improvements based on data trends and coordinate product problem resolution.
- Act as a consultant to customer operations and maintenance managers on equipment selection and management strategies.
- Establish reporting structures for performance data and collaborate with reliability teams.
- Influence Caterpillar Machine Business Divisions to accelerate corrective actions and mitigate product issues.
- Build and maintain high-level relationships with decision-makers and subject matter experts.
- Manage customer service site performance, including parts availability and operational metrics.
- Generate leads for machine/fleet, product support, technology, and other business opportunities.
- Lead Finning activities to ensure product health and performance, reducing operational impact.
Requirements
- Mine site experience and strong knowledge of mining industry operations.
- Service and sales experience with solutions and technology knowledge.
- Technical product expertise and familiarity with Caterpillar equipment.
- College or university degree preferred or equivalent experience.
- 5–9 years of progressively responsible leadership experience.
- Excellent interpersonal and communication skills for influencing stakeholders.
- Ability to understand mining cost-per-ton factors and operational KPIs.
Benefits
- Opportunities to influence equipment performance and operational efficiency at a key mine site.
- A collaborative environment working alongside Caterpillar and customer teams.
- Career growth and professional development opportunities.
- A competitive wage and comprehensive benefits package.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisKPI metricsequipment selectionperformance reportingproblem resolutionproduct supportoperational metricstechnical product expertisemining cost-per-ton analysislead generation
Soft skills
interpersonal skillscommunication skillsinfluencing stakeholdersrelationship buildingleadershipcollaborationconsultative skillsstrategic thinkingproblem-solvingcustomer service