Clinical Success Manager
Finni Health (YC W23)
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $100,000 - $120,000 per year
About the role
- Own the clinical policy library. Maintain Finni standards for supervision, parent training, provider-led cancellations, session note quality, treatment plan structure, and incident review.
- Translate regulation into practice. Keep Finni aligned with BACB, state, and payer requirements, and make those standards actionable to Practice Owners.
- Understand and action data. Interpret the information at your fingertips, decide what matters, and bring human judgment to the conversation.
- Represent Finni to payers on clinical judgment. Serve as the clinical voice on payer questions, medical necessity discussions, and escalated clinical disputes.
- Build the Finni clinical onboarding curriculum for new BCBAs and RBTs joining our practices.
- Drive CEUs and PDUs across the network including the calendar, content, and completion tracking.
- Run Clinical Office Hours as a resource for Practice Owners and their clinical leads.
- Equip PSMs with the clinical context they need on supervision, staffing, and quality.
- Define and launch the Finni Quality Score, which is the metric that tells us how our clinical program is performing.
- Deliver treatment plan and clinical reviews for every active practice at least once per year, with written feedback and a PIP where indicated.
- Co-author Practice Improvement Plans with the PSM to ensure every practice is on track.
- Stand up an outcomes metric that moves Finni from process quality to client-level outcome quality.
Requirements
- You are a BCBA with 5+ years of clinical experience, ideally including direct oversight of RBTs and clinical supervision of other BCBAs.
- You've run a clinical program before as a Clinical Director, BCBA Lead, or senior clinician inside a multi-site practice, and you know what "good" looks like.
- You are comfortable with data and systems. You can create an AI agent, build a workflow, read a dashboard, spot the real signal, and turn it into a conversation with a Practice Owner.
- You are a builder. You would rather write the first version of the policy, the curriculum, and the scorecard than inherit them.
- You are direct and warm. You can deliver a challenging message and leave them motivated, not defensive.
- You operate with high agency and pace, and you want a role that grows with the company.
Benefits
- Health, dental, and vision insurance
- 15 days PTO + 10 sick days annually
- 401(k)
- Remote-first (US-based), with periodic team offsites
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
clinical supervisiondata interpretationtreatment plan developmentclinical program managementcurriculum developmentquality assessmentoutcomes measurementpolicy writingworkflow creationdashboard analysis
Soft Skills
communicationleadershipproblem-solvingmotivationdirectnesswarmthagencyadaptabilitycollaborationcritical thinking
Certifications
BCBA