Manager, HR Operations – Retention
Finni Health (YC W23)
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $105,000 - $120,000 per year
Job Level
Mid-LevelSenior
About the role
- Drive Retention: Analyze turnover metrics and conduct "stay interviews" to identify trends; create actionable roadmaps to improve clinician engagement and longevity.
- Partner with Practice Owners: Act as the primary advisor to owners on team management, helping them set goals for scaling their teams while maintaining a healthy culture.
- Manage Employee Relations: Serve as the first point of contact for complex workplace issues; lead investigations and conflict resolution to ensure a fair and compliant workplace.
- Lead Training Initiatives: Identify skills gaps and coordinate training and development opportunities for clinical staff and new managers.
- Oversee Lifecycle Operations: Manage the critical handoffs from onboarding, oversee performance review cycles, and ensure compliant offboarding processes.
- Support Compliance: Work with leadership to build better processes for multi-state labor law compliance and maintain up-to-date policy handbooks.
- Set the Standard: Establish SLAs and KPIs for our internal HR support function to ensure every clinician receives timely answers to their questions.
Requirements
- 5-7+ years of HR experience, with specific experience supporting clinical populations (BCBAs/RBTs) or multi-state healthcare operations.
- Strong ability to analyze retention data, identify key turnover drivers, and advise on strategies to improve culture and engagement.
- Proven ability to manage the full employee lifecycle post-onboarding, including performance management, offboarding, and alumni relations.
- A track record of meeting and exceeding people-ops targets (e.g., retention rates, employee satisfaction scores, training completion).
- Strong understanding of federal and state employment laws (including FMLA, ADA, Title VII) and healthcare-specific regulations like HIPAA.
Benefits
- 401(k)
- Health insurance
- Dental insurance
- Vision insurance
- Flexible schedule
- Paid time off
- Paid Holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisemployee lifecycle managementperformance managementconflict resolutiontraining and developmentcompliance managementturnover analysisHR metricsmulti-state labor law compliancepolicy development
Soft skills
advisory skillsgoal settingcommunicationproblem-solvingleadershipinterpersonal skillsorganizational skillscultural awarenessstrategic thinkingcollaboration