Operations

• Project manage and ensure that the provider launches are progressing at the fastest timeline.
• Create presentation decks and quarterly business reviews of each practice, ensuring they are getting maximum value of Finni.
• Partner with providers to understand their goals of scaling their practice.
• Lead all of our communication to providers through Google Meet, Slack, and email for proactive and reactive customer support.
• Become an expert on all things Finni and answer all customer questions and concerns.
• Oversee critical CX operations, including training, help center & knowledge base content, self-service, tools & software, scheduling, and reporting.
• Work with the cofounders to build out better processes and tooling cross-functionally.
• Set up SLAs and KPIs for our provider success function.

ABA Regional Operations Manager

Operations Lead Analyst

Operations Specialist – Grants Management, Victims Services Portfolio

Healthcare Claims Operations Manager

Service Operations Representative

Manager – Urgent Care Operations