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Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Lead, structure and develop the Implementation and Onboarding area, ensuring operational efficiency, process standardization, delivery quality, adherence to schedules, SLAs and scalability of operations.
- Coordinate the full lifecycle of the client implementation team, from kick-off to production go-live, ensuring deadlines, scope and quality of deliveries are met.
- Ensure standardization of onboarding processes, driving continuous improvement and increasing team productivity.
- Monitor and manage operational KPIs for the area, such as SLA, implementation lead time, project volume, success rate, productivity and customer satisfaction.
- Act as the primary escalation point for critical situations, removing impediments and ensuring efficient problem resolution.
- Promote continuous alignment between Product, Development, Support, Sales, PMO and Operations to ensure project flow.
- Monitor risks, dependencies and deviations in implementation projects, proposing preventive and corrective actions.
- Develop methodologies, playbooks, checklists and documentation that support the scalability and governance of the operation.
- Lead, guide and develop the team of Implementation and Onboarding Analysts, promoting ongoing training, performance management and engagement.
- Ensure correct use of internal systems, tracking tools and operational controls.
- Support audit, compliance and governance processes related to implementations and integrations performed.
- Identify opportunities for automation, digitization and innovation in onboarding processes, contributing to operational efficiency gains and improved customer experience.
- Manage team capacity, demand planning and prioritization of implementations according to company strategies.
- Conduct executive follow-up meetings with clients and internal areas, ensuring clear communication, expectation management and a high level of satisfaction.
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Law, Business Management or related fields.
- Previous experience in managing or coordinating corporate contracts.
- Knowledge of contract law, compliance and good governance practices.
- Proficiency with contract management tools (CLM), advanced Microsoft Office/Excel and ERP systems.
- Critical analysis skills, negotiation ability and risk awareness.
- Clear and assertive communication.
- Negotiation skills and the ability to build relationships across multiple areas.
- Organization and attention to detail.
- Analytical thinking and systems-level perspective.
- Proactivity and ownership mindset.
- Structured decision-making.
- Postgraduate degree in Contract Law, Compliance or Project Management.
- Experience with technical contracts (IT, Facilities, Financial Services, etc.).
- Experience with process mapping and improvement methodologies.
Benefits
Comp & perks- Inclusion of people with disabilities (PwD)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Contract LawComplianceProject ManagementAdvanced Microsoft Office/ExcelERP SystemsAnalytical ThinkingRisk AwarenessNegotiation SkillsProcess StandardizationTeam Leadership
Soft Skills
ProactivityAttention to DetailStructured Decision-MakingRelationship BuildingCritical Analysis
Certifications
Postgraduate Degree in Contract LawPostgraduate Degree in CompliancePostgraduate Degree in Project Management