Damage Management Lead – Automotive Operations
FINN
full-time
Posted on:
Location Type: Hybrid
Location: Munich • 🇩🇪 Germany
Visit company websiteJob Level
Senior
About the role
- Oversee the entire damage process: You will be responsible for the efficient, high-quality and cost-conscious handling of all vehicle damages in the defleeting process.
- Coordinate assessments, ensure repair quality, and enable transparent, cost-aware decision-making.
- Lead & develop your team: You will manage a team of 3–4 damage specialists, foster their professional development and conduct regular coaching, feedback and development discussions.
- Create structures that ensure long-term quality and efficiency.
- Partner & stakeholder management: You will work closely with assessors, repair shops, insurers and internal teams.
- Subject-matter expertise in damage management: You will serve as the highest technical authority for vehicle damage evaluation.
- You will be responsible for cost control, damage approvals and will contribute to contract and pricing negotiations.
- Process optimization & scaling: You will analyze data, identify opportunities and drive the automation and standardization of our damage processes.
Requirements
- 3–5+ years of professional experience in damage management, claims operations, fleet operations or automotive operations — ideally with initial leadership experience.
- Completed degree or vocational training, e.g., in automotive business, insurance, vehicle engineering or business administration.
- Demonstrable expertise in the assessment, settlement and management of vehicle damage.
- Strong process and quality awareness, a structured way of working and a passion for optimization.
- Ability to act clearly, solution-focused and service-oriented in complex situations.
- Excellent German (C2) and good English skills (B1).
Benefits
- This position is based in Munich, with the flexibility to work approximately 2 days per week remotely.
- FINN offers significant growth potential. You will have the chance to develop quickly in a highly motivated startup environment and succeed on challenging, cross-functional projects.
- Excellent fixed salary, virtual company equity and a €3,000 annual training budget.
- Flexible working hours and a €300 per month childcare allowance per child.
- Want to drive your own FINN car? With your employee discount, no problem.
- From gym memberships and mental health support to company pension plans — we care about your wellbeing.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
damage managementclaims operationsfleet operationsautomotive operationsvehicle damage assessmentcost controlprocess optimizationdata analysisautomationstandardization
Soft skills
leadershipcoachingfeedbackprofessional developmentstructured workingsolution-focusedservice-orientedcommunicationstakeholder managementteam management
Certifications
degree in automotive businessdegree in insurancedegree in vehicle engineeringdegree in business administration